Assistant General Manager

Job Description

Job Description

Come join our growing team!

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management!

Who we need:

Are you a dynamic and organized professional with a passion for excellence in building operations, hospitality, and administrative management? Barkan Management is seeking a dedicated Assistant General Manager to support our Management Office and General Manager at one of our onsite communities in Boston, MA. The Assistant General Manager (AGM) works with and reports to the General Manager (GM) in running the day-to-day operations of a luxury condominium. The AGM assists the GM in responding to Resident questions and requests, coordinating the delivery of condominium services, scheduling daily activities and meetings, preparing correspondence, maintaining files, and updating Resident rosters. The AGM is responsible for directing Concierge staff in serving the residents requests.

What you’ll do:

• Assist in the preparation and administration of the management plan, which includes business objectives, service programs, project management and operational budgets.
• Properly participate in the integration of all project components. Work to help create an environment where synergies are identified and utilized to maximize efficiency management as they relate not only to the staff, but the management company and outside vendors supplying staff to the building.
• In conjunction with the GM & Facility Manager, investigate, implement and monitor all life safety and security programs to insure a safe environment for all residents, staff & guests.
• Assist in maintaining operational staff level requirements. Personnel representative of Management company standards and continually monitor the workforce to insure sufficient staffing levels. Perform and maintain weekly scheduling of all employees as well as monitoring the performance and scheduling of all contract staff.
• Work with GM to conduct ongoing training programs, which promote excellence in service, creative problem solving and professional development.
• Assist in constructing position specifications for each employee including work priorities and assist in the development and implementation of protocols for all property staff.
• Provide direction and guidance to all personnel and oversee employee performance reviews. Maintain current employee manuals and enforce company rules and policies through progressive discipline if required. Also maintain employee benefits, payroll and associated paperwork.
• Ensure that standard procedures are followed for the ordering of materials, supplies & services. Primarily responsible for the purchase of virtually all materials delivered on site.
• Work with GM to monitor the operational performance of the garage and work with the valet company to insure they deliver the required service levels.
• Work with GM to maintain a positive relationship between all building occupants as well as other legal entities that constitute the overall project.
• Works with the GM to ensure that standard operating procedures are followed regarding the processing of service requests. All requests billable and non-billable must be tracked through the computerized maintenance management system.
• All contracted services must be continually monitored to verify adherence to Association and management company standards. Deviations from the contract must be documented.
• All service contracts should be reviewed periodically for additions or reductions in required service. Where feasible, regional and national contracts should be procured to take advantage of possible purchasing power of managing agent.
• Works with the GM to take necessary precautions to protect Association and Management Company from possible liability. Confirm outside contractors are properly insured for liability and workers compensation in amounts required by the Association. Maintain current files with all required insurance certificates.
• Continuously inspect all area of the complex for potential liabilities. If discovered, all reasonable actions must be immediately taken to cure all conditions.
• The AGM is authorized to take any reasonable actions necessary to carry out the assigned responsibilities, so long as such actions do not deviate from established policies and practices and are consistent with sound business judgment. The AGM will abide by specific limitations contained in the condominium Managing Agent agreement, the property management agreement, condominium documents, and condominium statute.

The duties posted above are intended to reflect generalizations of the immediate expectations and are not intended to be inclusive of all duties of which the AGM is responsible.

What we’re looking for:

• Experience in office management, hospitality management, building operations, and/or security, with some knowledge of building components and operations software.
• Proficiency in managing databases, troubleshooting IT systems, and coordinating contractor/vendor activities.
• Preferred experience with CINC, Yardi, and Strongroom software.
• Strong problem-solving skills, especially under pressure, with the ability to multitask in a fast-paced environment.
• Excellent written and oral communication, organizational, and team collaboration abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail, self-motivation, and reliability, maintaining professionalism and confidentiality at all times.

What we can do for you!

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Requisition #2403.