Job Description
Job Description
Overview
CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.
Type: Contract
Job Title: Customer Service Coordinator I
Location: Tewksbury, MA
Candidates must be able to commute and work onsite in Tewksbury, MA
Pay Rate: $16.80/hour-$18.76/hour
Work Hours: M-F 8am-5pm
Education: High school diploma or equivalent required
Key Responsibilities
- Manage high-volume customer inquiries via phone and email
- Process accurate order entry and order management activities
- Handle Salesforce.com case management and customer follow-up
- Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
- Provide information regarding inventory, pricing, shipping, and technical inquiries
- Maintain customer account information and support account updates
- Resolve routine customer issues and initiate corrective actions as needed
- Ensure timely communication and follow-up with customers and internal stakeholders
Required Skills & Qualifications
- 2+ years of customer service or commercial experience preferred
- Strong verbal and written communication skills
- Ability to work in a high-volume, fast-paced environment
- Proficiency with Microsoft Word, Excel, email, and web applications
- Typing speed of approximately 50 WPM
- Strong attention to detail, organizational, and problem-solving skills
- Ability to work independently and collaboratively within a team
- Reliable attendance and strong work ethic
Preferred Experience
- Salesforce.com case management experience
- PeopleSoft Order Management or comparable ERP system experience
- Call center experience
- Experience in the Life Sciences industry or related field
Additional Information
- No third party resumes will be accepted
- Drug testing and/or other employment-related inquiries may be conducted
- CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
- All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below.