Job Description
Company Description
Assisting Hands provides professional in-home health care services, enabling clients to remain safely and comfortably in their own homes. The company is recognized as a Provider of Choice in the Boston area, consistently delivering high-quality support. With a focus on helping clients thrive at home, Assisting Hands offers a comprehensive suite of services, from companionship and personal care to transportation and meal preparation. By embracing technology, they keep family members updated through a secure portal and ensure seamless communication with health care providers. Assisting Hands is committed to enhancing client well-being by reducing hospitalizations and maintaining independence while providing highly trained caregivers.
Role Description
As often the first team member to interact with a prospective client, the Intake/Care Coordinator plays an essential role in client acquisition and retention. This position focuses on driving client acquisition by guiding prospective customers through all phases of the intake process. The Intake/Care Coordinator partners closely with our Operations, Client Care, and Marketing teams to ensure coordinated and thoughful care planning from start to finish.
Essential Duties and Responsibilities
- Take all leads calls, as well as follow up on inquiries via email, SMS and other digital means
- Speak knowledgeably about our services and address questions with confidence and care
- Qualify opportunities by gathering client needs, care requirements, and service preferences
- Work in conjunction with our client care team to facilitate smooth transitions from inquiry to assessment to start of care.
- Utilize our CRM and scheduling platform to document all infmation quickly and accurately
- Build a deep understanding of our service offerings, pricing models, and operational capabilities to effectively position our solutions.
- Act as an adjunct to the Client Care Team for field visits
- Triage and assist with client calls during business and off-hours as needed
Required Qualifications and Skills
- 2+ years Intake/Healthcare Sales experience
- Bachelor’s degree preferred or equivalent work experience in sales, healthcare, or customer service
- Experience with CRM systems and ability to use technology to manage leads, track progress, and report on KPIs.
- Strong ability to manage high volumes of inbound calls while delivering excellent customer service
- Strong interpersonal skills with a high degree of empathy and active listening
- Self-starter with excellent follow-through and a results-driven mindset
- Exceptional written and verbal communication skills
- Demonstrated ability to work collaboratively across departments to achieve outcomes
- 2+ years experience with general Healthcare
Work Enviroment
- Hybrid: some in-office but also remote work options available
- some client site visits needed
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
License/Certification
- Driver's License (Required)
Ability to Commute:
- Lexington, MA 02420 (Required)
Pay Range
$55,000-70,000/year
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