Job Description
Job Description
Role:
To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.- Maintains detailed accurate files, collection notes, and reports on all collections activity.
- Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.- Testifies at legal proceedings as required.
- Assisting in filing and/or collecting documentation required to file TruStage claims
- Performs other duties as assigned.
Knowledge and Skills:
Experience
* (2) two to (4) four years of similar or related experience
* Knowledge of the Fair Debt Collection Act and other applicable collection laws
* Customer Service Experience preferred
* Bankruptcy knowledge required
Education
A high school education or GED.
Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.