Information Technology Specialist

Job Description

Desktop Support Specialist

Location: Andover, Massachusetts

Onsite role

Are you ready to grow your IT career? We’re looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA.

What You Will Do

As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include:

• Fixing software issues on workstations
• Setting up, moving, and changing PCs (IMAC work)
• Installing computer images
• Recovering and tagging IT equipment
• Supporting printers
• Helping users at a tech support desk (Tech Bar)
• Updating tickets and requests in the IT system
• Helping with other IT support tasks as needed

What We’re Looking For

• Some experience in desktop support is helpful, but not required
• Training is provided for entry-level candidates
• Basic knowledge of PC imaging
• Experience with incident and change management is a plus
• Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful

Preferred (Nice to Have)

• Dell Technician certification
• Experience managing IT inventory

Job Requirements

• Must live close enough to commute to Andover, MA
• Must be a U.S. citizen (required for this role)
• Must be able to work onsite
• Able to lift up to 40 pounds
• Able to stand, walk, climb stairs, kneel, and work under desks
• Must pass required drug testing (paid for by the company)

What’s Important to Us

• You communicate clearly and professionally
• You can work on your own and as part of a team
• You enjoy solving problems
• You want regular feedback and opportunities to grow your career
• You value working with respectful, ethical teammates and clients