Job Description
Job DescriptionLocation:
Onsite: Everett, MA
Position Overview
Client is seeking a Senior Salesforce Administrator/Developer to support enterprise Salesforce initiatives. The ideal candidate is a strategic Salesforce professional who understands business objectives and translates them into scalable, maintainable Salesforce solutions. This role requires strong administrative, development, integration, and stakeholder engagement experience, with a preference for configuration-based solutions over unnecessary customization.
Note: Candidate must have 4+ years of Salesforce OmniStudio experience.
Key Responsibilities
- Serve as the primary Salesforce System Administrator across Salesforce environments.
- Manage user accounts, roles, profiles, permissions, security settings, and access controls.
- Configure and maintain reports, dashboards, workflows, validation rules, approvals, and automation processes.
- Respond to user support requests, enhancement requests, and platform issues.
- Gather, analyze, and document business and functional requirements.
- Coordinate evaluation, prioritization, and delivery of Salesforce enhancement and development requests.
- Facilitate backlog grooming and requirements sessions.
- Act as liaison between business stakeholders and technical teams.
- Manage integrations between Salesforce and external enterprise applications.
- Review and improve vendor-developed Salesforce solutions and configurations.
- Perform system audits, health checks, and release readiness activities.
- Support platform upgrades, testing, deployment, and change management processes.
- Recommend scalable solution designs aligned with Salesforce best practices.
- Provide user guidance, documentation, and training support.
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent experience.
- 7+ years of Salesforce Administration and Development experience.
- Experience serving as a Salesforce Administrator in an enterprise environment.
- Strong experience with:
- User Management
- Security & Permissions
- Reports & Dashboards
- Workflow Rules
- Process Automation
- Salesforce Flow
- Experience gathering and documenting business requirements.
- Experience facilitating backlog grooming sessions.
- Experience supporting Salesforce integrations.
- Strong understanding of Salesforce platform architecture and best practices.
- Excellent analytical, problem-solving, and communication skills.
Mandatory Experience
- 4+ years of Salesforce OmniStudio experience, including:
- OmniScripts
- FlexCards
- DataRaptors
- Integration Procedures
- OmniStudio Designer
- Digital Experiences
Preferred Qualifications
- Salesforce Administrator Certification.
- Salesforce Advanced Administrator Certification.
- Salesforce Platform App Builder Certification.
- Salesforce Platform Developer I Certification.
- Experience with Salesforce Experience Cloud.
- Experience supporting Education, Government, or Public Sector organizations.
- Agile/Scrum experience.
- Experience evaluating vendor-delivered Salesforce solutions.
Core Skills
- Salesforce Administration
- Salesforce Development
- Salesforce OmniStudio
- OmniScripts
- FlexCards
- DataRaptors
- Integration Procedures
- Salesforce Flow
- Apex
- Lightning Experience
- Experience Cloud
- Reports & Dashboards
- Security & Access Management
- Business Analysis
- Requirements Gathering
- Application Integrations
- User Support
- Agile Methodologies
- Release Management
- Stakeholder Management