Job Description
Job Description
Are you someone who enjoys helping customers, solving problems, and keeping things organized? We're partnering with a growing and well-established company seeking a Customer Service Representative to join its collaborative team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys being the go-to resource for customers. Position will start as Customer Service / Order Processing with room to quickly grow into Inside Sales Support and Account Management.
No industry or product experience is required—we're looking for someone with outstanding customer service skills, strong attention to detail, and a willingness to learn. Comprehensive training will be provided. Prior experience in B2B Customer Support and/or CRM systems such as Netsuite is a Plus.
What You'll Do
As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience while ensuring orders are processed accurately and efficiently. Responsibilities include:
- Answer customer calls and emails professionally, providing prompt and courteous service.
- Process customer orders, web inquiries, quotes, and order changes using company systems.
- Maintain accurate customer records and documentation.
- Respond to customer questions regarding pricing, order status, and lead times.
- Process purchase orders, credit card transactions, returns, and replacement orders.
- Coordinate technical inquiries with internal team members.
- Manage compliance-related documentation and customer tax-exempt information.
- Identify opportunities to improve processes and enhance the customer experience.
- Support and mentor newer team members while contributing to a positive, team-oriented culture.
What We're Looking For
- 2+ years of customer service, inside sales support, order processing, or administrative experience.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Comfortable learning new technology and business systems (ERP/CRM experience is a plus).
- Positive attitude with a collaborative, team-first mindset.
- Initiative to take ownership of responsibilities and continuously improve processes.
Preferred Qualifications
- Experience with ERP or CRM systems such as NetSuite, SAP, Microsoft Dynamics, Salesforce, or similar.
- Experience processing customer orders or supporting inside sales teams.
- Familiarity with tax exemption documentation or compliance processes is helpful but not required.
Why You'll Love This Opportunity
- Comprehensive training provided—no industry experience required.
- Join a stable, growing organization with a supportive team environment.
- Opportunity to develop new technical and customer service skills.
- Collaborative culture that values teamwork, continuous improvement, and employee growth.
- Competitive compensation and comprehensive benefits package.
If you're looking for an opportunity where your customer service skills will make a real impact and where you'll be supported as you grow your career, we'd love to hear from you. Apply today to learn more about this confidential opportunity!
Company Description
Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.
Company Description
Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.