Job Description
Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) $20.50/hour Starts 11/2 or 11/9
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The Homelessness Prevention Advisor is the “second stop” for clients after they apply for rental assistance at our housing centers. Once an application is submitted, a strict two-week timeline begins. In this back-office “chaser” role, the Homelessness Prevention Advisor ensures each application is complete—confirming all required questions are answered and tracking down the necessary proof/documentation from clients and landlords.
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Key Responsibilities
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- Assess client needs and provide information, education, and referrals to appropriate community resources as needed
- Determine client eligibility for financial assistance under current available housing and rental assistance programs
- Process applications for financial assistance services in a timely manner, ensuring strict adherence to deadlines
- Maintain complete, accurate case files and ensure all required databases are consistently up to date
- Educate consumers on tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information, and available community resources
- Assist clients with housing search tools/resources, effective problem solving, and options planning in collaboration with department staff
- Support tenants in assessing and resolving potential eviction situations; educate clients on eviction processes and (as needed) the housing court system
- Refer complex eviction or housing cases to the Housing Resource Specialist
- Work collaboratively with the team to coordinate housing-related resources and services
- Ensure timely, effective communication between internal departments to support high-quality client service delivery
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Required Skills & Qualifications
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- Bilingual English/Spanish strongly preferred
- Strong customer service skills with a patient, empathetic listening style (highly preferred)
- Basic-plus technical skills, including comfort working in multiple systems and tools such as:
- Multi-layered databases / case management systems
- Spreadsheets (data entry)
- Scanning and document management
- Web-based phone systems
- Outlook and Microsoft Teams (chat + virtual meetings)
- Strong attention to detail and ability to follow up persistently and professionally with clients and landlords to obtain missing documentation
- Ability to manage deadlines and prioritize tasks in a time-sensitive environment
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Work Location & Schedule
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- Fully onsite in Springfield
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