Job Description
Job Description
Throughout our history, many have lived and thrived on the water and land we now call home. At The Lake Estate on Winnisquam, a luxury resort, we honor the history of the land and natural beauty in which we are fortunate to live. Our passion and dedication in delivering personalized service and memorable experiences set us apart as a hospitality leader. Join our team and be part of a family that values both tradition and innovation.
Provide a positive first and last impression for guests as they arrive and leave the hotel. Assist guests with their luggage, both upon arrival and departure. Store and retrieve luggage as needed using baggage carts to transport luggage efficiently.
Duties and Responsibilities:
- Welcome guests upon arrival, assist with vehicles, luggage, and provide information about the hotel and local attractions. Greet guests warmly and provide a positive first impression.
- Escort guests to their rooms or other designated areas.
- Assist with special needs or requests.
- Run errands as needed
- Collaborate with the front desk, housekeeping, and other departments to ensure seamless guest experience.
Education and Skills:
- Physical Fitness. The ability to lift and carry luggage, stand for extended periods, and move around the hotel.
- Previous experience within a luxury hotel is preferred, passionately providing service to others.
- This is a demanding business, and evenings/weekends/holidays are a must but every effort will be made to ensure time off requests are met.
- Great communicator. Providing amazing experiences requires the ability to effectively communicate in a clear and concise, professional manner.
- People Person. The best part of serving others is creating experiences for them that go beyond the expected.
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