Job Description
Job Description
Insight Global is seeking a personable and proactive Member Concierge to join their clients' newest storefront in the Chestnut Hill, MA area. This role is perfect for someone who thrives in customer-facing environments, enjoys solving problems on the fly, and wants to be part of a fast-growing mobility brand. You’ll be the go-to resource for walk-in visitors and scheduled vehicle handoffs, ensuring every member has a smooth and positive experience.
The shifts for this role would include five 8-hour shifts (40+ hours/week) anywhere between 10 am - 8 pm with work needed three weekends per month. This position can pay between $21-24/hr.
What You’ll Do:
- Greet and assist walk-in visitors, guiding them through company offerings and helping them understand how the service works.
- Ensure vehicles are clean, fueled, and ready for pickup or return. Perform quick inspections and prep as needed.
- Help members with everything from placing orders to resolving issues—always with a focus on creating a seamless experience.
- Work closely with the operations team to manage inventory, appointment scheduling, and vehicle readiness.
- Navigate internal systems to update member accounts, track vehicle status, and communicate effectively with other teams.
- Relay customer feedback and common questions to internal teams to help improve service and product offerings.
- As part of a small team, you’ll take on additional tasks to support the store’s success.
Required Skills and Experience:
- 1–2 years of experience in customer service, retail, or hospitality—bonus points for fast-paced environments.
- Strong communication skills and a friendly, approachable demeanor.
- Problem-solving mindset with the ability to think quickly and stay calm under pressure.
- Comfort with technology and willingness to learn new systems.
- Detail-oriented and organized, especially when it comes to vehicle inspections and member requests.
- Flexible availability, including evenings, weekends, and holidays.
- Team player attitude with a willingness to jump in and help wherever needed.
Company DescriptionFirst American Title Company is a leading provider of title insurance and settlement services for residential and commercial real estate transactions, serving homebuyers, lenders, developers, and legal professionals across the U.S. Headquartered in Santa Ana, California, the company operates through its Title Insurance and Specialty Insurance segments and reported over $6 billion in annual revenue in 2024.
Company Description
First American Title Company is a leading provider of title insurance and settlement services for residential and commercial real estate transactions, serving homebuyers, lenders, developers, and legal professionals across the U.S. Headquartered in Santa Ana, California, the company operates through its Title Insurance and Specialty Insurance segments and reported over $6 billion in annual revenue in 2024.