Job Description
- The Contractor shall provide application system administration and operational support services, including, but not limited to, the following:
2.1 System Administration and Maintenance
- Perform routine system administration activities for OT/Automation-supported applications and infrastructure, including but not limited to: DeltaV, Rockwell FactoryTalk, Metasys, PI Historian, LabX, Sartocheck 5 Filter Integrity Tester, Unicorn, ThinManager, and Nova Biomass systems
- Maintain systems in a qualified and validated state
- Execute system maintenance activities, including patch coordination, system health checks, and backups
- Ensure systems remain in a secure and controlled state with appropriate documentation and governance
2.2 User Access and Security
- Administer user accounts, roles, and permissions in accordance with site procedures
- Support periodic access reviews and audit activities
- Investigate and resolve access-related issues (e.g., account lockouts)
- Ensure compliance with data integrity and security requirements
2.3 Monitoring and Incident Management
- Monitor system performance, alerts, and availability
- Respond to and troubleshoot system incidents and user-reported issues
- Escalate critical issues in accordance with site procedures
- Support root cause investigations and deviation/CAPA activities
2.4 Change and Configuration Management
- Execute system changes in accordance with approved change management processes
- Maintain configuration documentation and system inventories
- Support lifecycle activities including upgrades, patching, enhancements, and decommissioning
Key Personnel / Qualifications
- The Contractor shall provide personnel with the following qualifications:
- Experience administering GxP-regulated computerized systems
- Working knowledge of:
- DCS/SCADA systems (e.g., DeltaV, Rockwell FactoryTalk, Metasys)
- Historian systems (e.g., PI)
- Laboratory and analytical systems (e.g., LabX, Sartocheck 5, Unicorn, ThinManager, Nova Biomass)
- Understanding of:
- Data integrity principles (ALCOA+)
- Change control and CAPA processes (TrackWise)
- Computerized System Validation (CSV)