Job Description
Job DescriptionClient Services Representative
Join our client’s dedicated team as a Bilingual (English/Spanish) Client Services Representative and become a vital part of a non-profit organization. This role offers an opportunity to make a meaningful impact on the community by providing compassionate service and supporting vital community initiatives. If you are detail-oriented, friendly, and eager to serve, this position is your chance to contribute to a legacy of community empowerment. This position is a 4+ month contract assignment.
Compensation:
$17.00 per hour*
*rate listed not guaranteed – potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.
Applicants must be able to work onsite 5 days per week in Malden, MA to be eligible for this position.
If you are interested and meet the qualifications below, apply with your resume for more information!
Responsibilities:
- Facilitate outreach efforts by engaging with potential and current clients through phone calls, mailings, and face-to-face meetings to promote programs.
- Manage client inquiries efficiently and conduct follow-up communications as needed.
- Conduct in-person client interviews, complete applications, and gather necessary documentation for processing.
- Track and expedite application follow-ups to secure additional information when required.
- Maintain accurate and organized client records and documentation.
- Coordinate outreach, education, and intake activities across all programs.
- Record, refer, and resolve calls appropriately.
- Perform miscellaneous duties related to energy program support as assigned.
Requirements:
- Strong written and verbal communication skills.
- Demonstrated flexibility, initiative, and team-oriented attitude.
- Ability to work sensitively with clients from diverse cultural and economic backgrounds.
- Bilingual ability in Spanish.
- Proficient in Microsoft Office applications.
- Reliable and friendly demeanor with excellent customer service skills.
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
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Pandologic. Keywords: Customer Service Representative, Location: Boston, MA - 02108 , PL: 604161960