Practice Manager | Brockton

Job Description

Job Description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Job Title: Practice Manager

Work Location: Brockton, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

The Practice Manager is responsible for the day-to-day non-clinical operations of the outpatient clinic, including oversight of front desk staff, intake coordinators, medical assistants, and general office workflow. This role ensures that all administrative functions run efficiently to support high-quality client care and staff experience. The Practice Manager partners closely with clinical leadership, the Medical Director, and administrative departments (HR, finance, IT) to ensure smooth operations and excellent customer service.

Duties and Responsibilities:

• Provide training, supervision, and performance evaluations for administrative staff
• Monitor time and attendance, resolve conflicts, and promote a positive work culture
• Coordinate onboarding and orientation for new administrative hires

• Work closely with Regional Clinic Director and Medical Director to identify workflow issues and operational needs

• Coordinate with billing and records departments to support documentation and insurance requirements

• Serve as a liaison between clinical and administrative teams

• Ensure compliance with HIPAA, OSHA, and other relevant health and safety regulations

• Monitor and address front-end documentation issues that may impact clinical or billing workflows

• Implement quality improvement processes related to customer service, client access, and clinic flow

Minimum Qualifications:

• Associate’s or Bachelor’s degree in Health Administration, Business, or related field
• 3+ years of experience in healthcare or behavioral health office management
• Supervisory experience required
• Strong organizational, interpersonal, and problem-solving skills
• Familiarity with EHR systems, scheduling software, and HIPAA compliance

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training