Development Operations & Events Manager

Job Description

Job DescriptionDescription:Full-Time, $70,000-$90,000 Annualized Salary, Exempt, Hybrid (Up to 3 days a week in person), Full benefits from Day 1Organization Overview

Breaktime (www.breaktime.org) is a 501(c)(3) non-profit working to break the cycle of young adult homelessness by equipping young adults with the job and financial security they need to establish housing security. Our vision is a world without young adult homelessness. By providing employment, wraparound services, and financial support, Breaktime ensures that every young person has the tools they need to achieve job, financial, and long-term housing security.

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid time off, 401k matching, 100% employer-paid health, dental, and vision insurance, Flexible Savings Accounts, and flexible hybrid work. Breaktime is rapidly expanding as an organization, and we believe there are significant opportunities for advancement.

Roles and Responsibilities

Overview: The Development Operations & Events Manager functions as the operational hub of Breaktime’s Development team, ensuring the systems, data, and donor experiences that power the organization’s fundraising program run smoothly and strategically. The manager directs all core development operations—overseeing gift entry and acknowledgment, maintaining data integrity in Salesforce, creating and refining SOPs, and producing revenue dashboards and forecasts. By delivering timely, accurate analytics and insights, the role equips senior leadership to set targets, allocate resources, and assess performance against Breaktime’s annual and multi-year fundraising goals.

Beyond data stewardship, the manager plays a central role in donor relations. The position designs and executes proactive stewardship plans — from prompt, personalized acknowledgments to tiered engagement touchpoints — and supports recurring giving and loyalty programs that cultivate long-term philanthropic partnerships. Collaborating closely with Finance, Communications, and Program teams, the manager ensures donor communications are both fiscally sound and mission-aligned, translating Breaktime’s impact into clear, compelling messages.

The role is also accountable for conceiving and delivering mission-centric events that elevate Breaktime’s brand and deepen supporter commitment. Responsibilities include full-cycle project management—setting budgets, securing venues and vendors, coordinating volunteer committees, and implementing post-event ROI analysis—across large-scale galas, campaign launches, small cultivation gatherings, and virtual experiences.

Success in this multifaceted position requires a balance of analytical rigor, creative problem-solving, and impeccable project management discipline. The ideal candidate is equally comfortable manipulating data sets and crafting donor touchpoints, anticipates challenges to data integrity or event logistics, and brings an inclusive, donor-centric mindset to every interaction. All work must exemplify Breaktime’s core values of Young Adults First, Radical Inclusion, and Collaborative Innovation, ensuring that every donor experience is timely, meaningful, and reflective of the organization’s commitment to ending young adult homelessness.

Responsibilities:

• Development Operations, Relations & Data Management (65%)
  • Administer and manage Salesforce, including gift entry, pledge tracking, gift acknowledgment production, duplicate resolution, and regular reconciliation with Finance and the Vice President of Development.
  • Develop and maintain a database of current and prospective institutional funders, individuals, and government entities.
  • Maintain and enhance standard operating procedures to ensure data accuracy and regulatory compliance, and train staff on best practices for utilizing the CRM system.
  • Develop and distribute revenue forecasts, KPI dashboards, and board-level reports; proactively advise the Vice President of Development on risks and opportunities.
  • Track and process critical donor and gift data from third-party platforms (e.g., Fidelity Charitable, Benevity, BoA) to ensure accurate donor information, reporting, and stewardship.
  • Research potential donors, foundations, and other development opportunities to explore.
  • Lead point of contact with external consultants such as Idlewild to assist with Salesforce.
  • Maintain and update online profiles annually, including those on Charity Navigator and Guidestar.
  • Maintain physical and electronic donor communication materials, as well as the inventory of general development team supplies.
  • Manage the strategy and implementation of external campaigns, including Giving Tuesday, Winter Walk, and other peer-to-peer fundraising opportunities.
  • Assist with the creation of a comprehensive stewardship program that appropriately and consistently promotes interaction with and recognition of donors giving at all levels of the organization.
  • Manage and maintain Breaktime’s new donor and recurring gift programs to ensure accuracy, stewardship, and retention.
  • Answer general development phone and email inquiries.
• Event Strategy & Execution (30%)
  • Plan and execute all donor-facing events (e.g., annual gala, Giving Tuesday, cultivation tours, and intimate major donor gatherings).
  • Create comprehensive project plans, timelines, budgets, and run-of-show documents; negotiate and manage venue and vendor contracts.
  • Serve as on-site lead to ensure seamless logistics, superior guest experience, accurate data capture, and effective volunteer coordination.
• Departmental Project & Calendar Management (5%)
  • Maintain the master Development calendar, inclusive of grant/report deadlines, event milestones, and pledge-reminder schedules; issue weekly meeting briefings.
  • Evaluate and implement technology solutions (e.g., project-management platforms, event software) that improve departmental efficiency and data accuracy.
  • Interface with the Marketing and Communications team to ensure Breaktime’s agency website and social media platforms are capable of accepting donations.
  • Coordinate with vendors to ensure needs are met and contracts are fulfilled.
• Cross-Functional Collaboration (Ongoing)
  • Liaise with Finance (reconciliations), Communications (event collateral, digital promotion), and Programs (impact metrics) to ensure aligned messaging and donor stewardship.
  • Provide data and logistical support to the Development team members.

Reports to: VP of Development

Supervises: Up to three interns/volunteers

Working Conditions: The position requires the ability to lift up to 25 lbs and remain on one’s feet for extended periods during events. Travel within the Greater Boston area for site visits and vendor meetings. Ability to attend occasional evening networking events and weekend volunteer days.

Requirements:

Education & Experience

• Bachelor’s degree and 4 years of progressively responsible, full-time work in nonprofit development operations, CRM administration, and event management.
• or 6 years of experience in lieu of a degree.

Technical Proficiency

• Advanced use of Salesforce CRM system, reporting, and data analysis (or a comparable fundraising CRM)
• High proficiency with Google Workspace (Sheets, Docs, Slides, Drive) for analytics, reporting, and shared document management.
• Demonstrated skill using Trello (or similar project-management software) to build timelines, assign tasks, and monitor deliverables.
• Fluency with Slack for real-time team communication and cross-department coordination.
• Aptitude for quickly mastering new digital platforms (e.g., virtual event and marketing automation tools).

Core Competencies

• Exceptional organizational, analytical, and written/verbal communication skills.
• Proven ability to design and execute large-scale fundraising events (250 + guests) and smaller stewardship engagements, delivered on schedule and within budget.
• Strong vendor negotiation and project-management capabilities; adept at juggling multiple, time-sensitive priorities with meticulous attention to detail.
• Experience and comfort with technology including online donation platforms.
• Relationship-driven, joyful, and passionate about working with staff and young people.
• Ability to build relationships with all levels of management, volunteers, and donors in a professional manner.
• High ethical standards, discretion, and confidentiality in working with donor information.
• Self-starter who is able to work both independently and in a collaborative environment.
• Demonstrated commitment to diversity, equity, and inclusion, and alignment with Breaktime’s values of Young Adults First, Radical Inclusion, and Collaborative Innovation.

Breaktime carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.

We value and welcome equivalent lived and professional experience. Research suggests that qualified women, marginalized identities, Black, Indigenous, and/or Persons of Color (BIPOC), may self-select out of opportunities if they don’t meet 100% of the job requirements. We believe in diversity and inclusivity at Breaktime, and encourage candidates from various backgrounds to apply if they believe they have the necessary skills to thrive in this role.

Breaktime champions radical inclusion. We strive to be an organization where everyone feels welcome, particularly those who are most often excluded and discriminated against. As an Equal Opportunity Employer, Breaktime does not discriminate in its employment decisions on the basis of housing status, race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, gender expression, or any other basis that would be in violation of any applicable federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.