Job Description
Job Description
The Director of Facilities Management is a strategic and highly operational leader responsible for all aspects of facilities, maintenance, and physical asset management across Tatte’s multi-state café, bakery production, and catering portfolio. This role ensures every Tatte café operates safely, efficiently, and beautifully—supporting our brand standards and delivering best-in-class guest and team experiences.
The Director will build and lead a high-performing facilities function, develop scalable preventive maintenance systems, manage vendor performance across all trades, and partner closely with Operations, Real Estate Development, Construction, Culinary, and Finance. This is a critical leadership role during a period of rapid growth and expansion.
KEY RESPONSIBILITIES:
Facilities Strategy & Leadership
- Build, lead, and scale the facilities management function supporting 50+ cafés, bakery production facilities, and catering hubs across multiple states.
- Develop long-term strategy for preventive maintenance, asset management, and capital planning.
- Establish KPIs and reporting structures for uptime, work-order performance, and cost efficiency.
- Lead and mentor a team of in-house technicians, coordinators, and regional service providers.
Maintenance Operations
- Create and implement preventive maintenance and inspection programs.
- Ensure rapid response to service requests with a strong focus on safety, guest experience, and operational uptime.
- Oversee CMMS/work-order systems (e.g., UpKeep, FMX, ServiceChannel) ensuring accuracy and timely completion.
- Monitor and optimize maintenance spend and vendor performance.
Vendor & Contractor Management
- Build and manage a high-performing vendor network across HVAC/R, electrical, plumbing, fire/life safety, grease traps, signage, exterior services, and general repairs.
- Negotiate SLAs, pricing, and contract terms to ensure scalability and cost discipline.
- Hold vendors accountable to Tatte’s standards of responsiveness, professionalism, and quality.
- Asset Management & Capital Planning
- Maintain accurate asset inventory across all cafés and production facilities.
- Develop equipment lifecycle strategies and annual capital budgets for replacements, upgrades, and major repairs.
- Analyze breakdown patterns and root causes to reduce downtime and extend asset life.
Cross-Functional Partnership
- Partner with Real Estate & Construction on new café openings, turnovers, deficiencies, and post-opening support.
- Collaborate with Café Operations to identify constraints and enhance performance.
- Work closely with Finance on budgeting, variance tracking, and capital forecasting.
Compliance & Safety
- Ensure compliance with fire/life safety, ADA, health department, and building code requirements.
- Oversee inspections, testing, permitting, and documentation processes.
- Develop emergency response procedures and disaster recovery protocols.
Technology & Systems
- Implement and optimize CMMS and preventive maintenance technologies.
- Leverage data to drive diagnostics, root-cause analysis, performance improvement, and cost reduction.
- Build dashboards and reporting for systemwide asset and maintenance visibility.
QUALIFICATIONS:
Required
- 8–12+ years of facilities or operations leadership experience in a multi-unit restaurant, hospitality, or retail environment.
- Strong technical knowledge of building systems (HVAC/R, electrical, plumbing, fire/life safety, kitchen equipment).
- Experience managing multi-state vendor networks and annual budgets of $5M+.
- Proven ability to build scalable systems, teams, and processes in a high-growth organization.
- Exceptional project management, prioritization, and communication skills.
- Strong financial and analytical capability; comfortable with data and diagnostics.
- Ability to work independently and collaboratively in a fast-paced operational environment.
- Regular travel required to Tatte cafés and facilities across all markets (approx. 30–40%). Must be able to stay in markets for multiple days/nights based on major repairs, new café openings, inspections, or business needs.
- High integrity, accountability, and ownership mindset.
- Commitment to quality, detail, and hospitality.
- Hands-on, proactive, and thrives in a fast-paced, scaling environment.
- A builder who enjoys creating structure, systems, and operational excellence.
Preferred
- Experience in fast-casual, café, or restaurant environments.
- Experience implementing CMMS systems or optimizing preventive maintenance workflows.
- Background supporting new store openings, construction turnover, or commissioning processes.
OUR BENEFITS & PERKS:
- Competitive pay - ranging from $150,000-$175,000 depending on experience, with bonus potential of up to 20%
- 401(k) (with a vesting match)
- Health, dental and vision insurance
- Paid vacation time and paid sick time
- Free employee assistance program services
- Free drinks and generously discounted meals
- Exciting potential for growth
Please note that Tatte is an E-Verify Employer.