Job Description
Job Description
Sales & Catering Specialist
Sales & Booking
- Respond to inbound catering inquiries and assist with group room blocks, social events, and corporate meeting requests
- Prepare and present event proposals, BEOs, and contracts in coordination with the Director of Sales
- Conduct property tours for prospective clients and maintain active follow-up on leads
- Support prospecting efforts, outreach, and account management as directed
- Maintain accurate records in the property's CRM/sales systems, including Delphi, Pep, and Hilton systems.
Event Detailing
- Have a timely conversation with the client regarding the details of the event to create BEOs and resumes for the hotel.
- Presenting Banquet Event Orders (BEOs) and Resumes at the weekly BEO/Resume meeting by detailing each departments responsibilities during the event. Distribute the information to all operational departments (i.e. Front Office, Housekeeping, Engineering, AV company, and Accounting) on a weekly basis.
- Partner with clients to develop detailed event specifications including room setup, menu selections, A/V requirements, décor, timeline, and special requests
- Translate client vision into accurate, executable Banquet Event Orders (BEOs) distributed to all operational departments
- Serve as the primary point of contact for clients during the planning and detailing phase, ensuring all commitments are clearly documented and communicated
- Conduct pre-event walkthroughs with clients and operations teams to confirm readiness and alignment
- Coordinate with F&B, Banquets, Housekeeping, and Engineering to ensure seamless event execution
On-Site Event Oversight
- Maintain a visible, professional presence in all customer-facing event spaces during active functions
- Monitor event rooms and public areas throughout the event to ensure setup accuracy, cleanliness, and adherence to the BEO
- Serve as the on-site point of contact for the client during the event, proactively addressing needs, resolving issues, and managing last-minute changes
- Coordinate with banquet staff, catering leads, and hotel operations in real time to maintain service standards
- Conduct post-event follow-up with clients to gather feedback, address any concerns, and nurture the relationship for repeat business
Meetings and Communications
- Attend daily sales stand-ups and Daily Business Review calls.
- Participate in weekly BEO/Resume meetings and weekly sales meetings.
- Maintain proactive communication across departments to ensure smooth event execution.
- Clear communications with the Director of Sales and/or General Manager of daily tasks.
CROSS-FUNCTIONAL RESPONSIBILITIES
As a generalist member of the hotel team, this associate may be called upon to support the following areas as needed:
- Front Desk / Guest Services operations
- Banquet and event setup or breakdown
- Administrative and back-office support
- Any additional duties as assigned by hotel leadership
QUALIFICATIONS
- 5+ years of hotel, hospitality, or events experience preferred
- Familiarity with hotel sales processes, catering operations, or event coordination a plus
- Strong interpersonal, organizational, and written communication skills
- Ability to adapt quickly across departments and tasks with a calm, solutions-oriented demeanor
- Proficiency in Microsoft Office; experience with hotel PMS or sales platforms (Delphi, PEP, GRO, Opera) a plus
- Flexible availability including evenings and weekends as event schedules require
- Ability to remain on feet for extended periods and move through event spaces throughout a shift