Part Time Night Auditor (2 Overnights Per Week)

Job Description

Job DescriptionDescription:

We have an opportunity to join our team as a Part Time Night Auditor in the exciting hospitality industry.

POSITION SUMMARY:

The primary function of the Night Auditor is to assist the hotel guests on the overnight shift and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Night Auditor audits, balances and reports on the various areas of the hotel to provide accurate, timely information and to ensure company and hotel policies and procedures are followed while being mindful of fraud prevention.

ESSENTIAL FUNCTIONS:

• Become knowledgeable in the hotel’s Property Management System.

• Become knowledgeable in the proper check in & check out procedures.

• Ensure that guests’ hotel needs and requests are completed in a timely manner.

• Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.

• Be aware of tone and composure when addressing guests and other Associates.

• Ensure that guests’ names are used throughout your interaction with them.

• Complete daily shift checklist.

• Make and confirm reservations.

• Accountable for maintaining banks and/or cash drawers at the Front Desk.

• Conduct daily bucket checks.

• Complete and print all required daily reports, records & logs as necessary.

• Complete courtesy calls within 20 minutes of guest check in.

• Deposit guests’ valuables in hotel safe deposit box upon request.

• Relocate guests to nearby hotels as necessary.

• Answer and transfer calls in accordance with hotel standards.

• Restock & organize all work areas as necessary.

• Post charges to guest rooms, make changes, compute bills & collect payments.

• Verify daily rate & availability.

• Ensure proper corporate and group coding.

• Balance all cash, check, credit card & ledger accounts per proper protocol.

• Maintain records of financial transactions reported by various departments.

• Handle all administrative and or accounting tasks as directed by Management.

• Handle collection of all in house balances.

• Assist with any light maintenance and/or housekeeping duties that may arise overnight.

• Set up wake-up calls.

• Attend all mandatory meetings and hotel functions.

• Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns to the General Manager.

• Comply with all company standards and policies, as established in the employee handbook.

• Serve as Manager on Duty; available at all times to receive safety concern reports, resolve guest and employee requests/concerns. Must not leave the hotel unattended.

The benefits package offered to eligible associates includes:

• Medical, Dental, and Vision Insurance
• Long Term Disability and Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Sick time
• Brand specific team discounts

Requirements:

EDUCATION REQUIRED:

• High School diploma or equivalent.

• College degree preferred.

EXPERIENCE REQUIRED:

• 1-3 years related experience and/or training.

• Equivalent combination of education and experience.

SKILLS, AND CAPABILITIES REQUIRED:

• Respond to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow, etc.) in a calm manner.

• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel. Experience with hospitality industry software desired.

• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

• Must possess strong organization and time management skills.

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

• Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.

• Supervisory experience in customer service setting a plus.

EQUIPMENT TO BE USED:

• Office Equipment

• Hotel and Financial computers and software.

• Vacuum

• Cleaning supplies; materials and cleaning solutions

• Supply Cart

TYPICAL PHYSICAL DEMANDS:

• Able to stand for periods which may extend beyond 8 hours daily.

• Able to use computer software and telephone switchboard.

• Be aware and able to enforce all emergency and safety procedures. This position is a member of the hotel’s emergency response team.

• Lift and carry up to 50 lbs.

TYPICAL MENTAL DEMANDS:

• Reading and entering data into computer software program.

• Must be detail-oriented, customer-focused and able to multi-task.

• Must be able to use sound judgment in decision making which have significant financial and legal implications on the business.

• Must be able to act in a leadership capacity during emergency situations including hotel evacuations and life-threatening instances.

• The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability.

• The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.