Job Description
Job Description
Position Overview:
We are seeking a results-driven, customer-focused General Manager to oversee daily operations at our sign shop. The ideal candidate will be a strong leader with experience in team management and customer service with sign production and workflows preferred. This role requires a hands-on approach to managing customer relationships, supervising staff, ensuring timely project completion, and maintaining quality standards.
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring a high level of satisfaction and professionalism.
- Respond to inquiries, provide quotes, and guide customers through the design and production process.
- Manage and motivate a team of designers, production staff, and installers.
- Schedule staff, assign tasks, and oversee performance and ensure quality standards are met or exceeded.
- Oversee daily operations including job scheduling, workflow, and inventory management.
- Monitor job profitability and implement process improvements.
- Identify opportunities for upselling and expanding services.
Qualifications:
- Proven experience in a leadership or management role, preferably in a sign shop, print shop, or similar environment.
- Strong customer service background with excellent interpersonal and communication skills.
- Working knowledge of sign-making processes, materials, and equipment is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with graphic design software or sign shop-specific tools preferred.
- Bilingual a plus
- Experience with quoting and invoicing systems (e.g., QuickBooks, Jobber, or similar)
Salary:
- Based on experience + performance incentives
Benefits:
- Health insurance, PTO, professional development
To Apply: Please submit your resume and a brief cover letter detailing your experience in management and customer service.
Company DescriptionWe are a well-established sign shop dedicated to helping businesses stand out through innovative signage solutions. We’re looking for a motivated and experienced leader to oversee operations, manage our talented team, and ensure an exceptional customer experience.
Company Description
We are a well-established sign shop dedicated to helping businesses stand out through innovative signage solutions. We’re looking for a motivated and experienced leader to oversee operations, manage our talented team, and ensure an exceptional customer experience.