Patient Services Coordinator/Customer Service Coordinator
Job Description
Job Description
Join Our Team as a Full-time Patient Services Coordinator at PTSMC's newest clinic in Swansea, MA opening September 2026!
Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Full-time Patient Services Coordinator (PSC) to join our Swansea clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.
About the Role
Patient Services Coordinators play a vital role in delivering exceptional customer service and ensuring the smooth operation of front desk and administrative functions. We're looking for someone who brings a friendly and professional demeanor, excellent communication skills, and a commitment to creating positive experiences for every patient.
Key Responsibilities:
- Deliver outstanding customer service in a welcoming and professional manner
- Greet patients and visitors as they arrive
- Answer and route incoming calls appropriately
- Assist patients with completing intake and insurance forms
- Accurately input patient data into the electronic medical record system
- Schedule and confirm appointments
- Process and collect patient payments
Why Join PTSMC?
PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.
Our Mission:
To improve the quality of people’s lives by providing:
- Unmatched experiences
- Clinical excellence
- Lifelong relationships
Who We Are:
We're excited to be crossing the Connecticut boarder once again to serve patients in Massachusetts! With 37 locations throughout Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we’ve grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.
Our Reputation:
PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.
Our Culture – PT for Life:
Our ‘PT for Life’ culture represents our commitment to treating everyone—patients and coworkers--- with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our “Top Workplace” and "Top Workplace USA" recognitions.
Learn more about us:
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Come be a part of something bigger—where clinical excellence meets lifelong relationships!