Job Description
Job Description
Position Title: Technical Operations Support Intern Department: Operations
Reports To: Operations Manager FLSA: Non-exempt
GENERAL SUMMARY
Under limited supervision and general guidelines, the Technical Operations Support Intern will aid the Operations team across various tasks between the Service and Shipping & Receiving teams.
ESSENTIAL JOB FUNCTIONS
- Generate and maintain test and device records
- Perform rework, testing and troubleshooting of failed or returned products
- Perform maintenance of new product
- Follow ESD policy & practices
- Complete receipts of returned products, including both medical devices and their accessories on their respective RMAs, Sales Orders, or Purchase Orders according to outline procedures.
- Prepare and complete shipments of products to end users according to outlined procedures.
- Perform duties in a safe, non-hazardous manner in compliance with safety standards within a timely fashion meeting production deadline
- Perform individual tasks as assigned; establish and maintain effective, professional, and respectful work relationships within the department and corporate community
- Maintain professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
OTHER DUTIES AND RESPONSIBILITIES
- Perform additional duties as assigned
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Ability to communicate effectively, both verbally and written.
- Capably perform basic mathematics and calculations.
- Successful at working as part of a team.
- Must be able to perform essential functions and responsibilities independently.
- Consistently meet daily/weekly projects and assigned tasks.
- Basic Microsoft Office skills, specifically Excel.
- Read, understand, and adhere to standard operating procedures and department policies.