Job Description
Job DescriptionSalary:
Job Purpose
To carry out on-site installation, commissioning, calibration, and annual servicing of new and existing PCS equipment at customer sites across the United States and ensuring high levels of customer satisfaction and technical excellence.
Main Accountabilities
- Install, commission, and calibrate PCS instruments at customer sites.
- Provide on-site training to customersonequipment operation.
- Perform scheduled service visits and full calibration of existing equipment.
- Coordinate installation and service visits with customers.
- Prepare and distribute pre-installation documentation.
- Plan and book business travelin accordance withcompany policy.
- Record all service and installation activities in the CRM system.
- Issue service and calibration certificates after completion.
- Conduct follow-up withcustomersapproximately three months post-installation.
- Provide feedbackinternally on customer experience and product performance.
- Support equipment testing, setup, and packing asrequired.
- Assistwith new and existing product testing.
- Support other business activities as needed.
Knowledge, Skills and Experience Required
- Fluent, professional level spoken and written English withstrong communicationskills.
- Strong commitment to customer service excellence.
- Proven technical troubleshooting and diagnostic skills.
- High attention to detail and precision.
Experience with laboratory or benchtop equipment installation and calibration.- Specific training will be provided on the equipment with ongoing support from the factory.
- Bachelors degree in mechanical engineering, Electrical Engineering, or related field preferred.
- Strong PC skills including Microsoft Office, ERP and CRM systems.
- Excellent planning, organization, and problem-solving abilities.
- Ability to clearly explain technical concepts to non-technical users.
Valid U.S. drivers license.- Passport holder to allow occasional travel outside of the USA.
Practical Requirements
Ability and willingness to travel, on occasion at short notice, for a total period of approximately 26 weeks per annum (50% of time). Hours of work are those required by the job and occasional evenings and weekend work may be necessary but are expected to be 35 hrs per week.
Location can be flexible with East Coast strongly preferred and must be willing to travel to Boston area for meetings.