Job Description
Job DescriptionScheduling Coordinator, Care Planning
Job Title: Scheduling Coordinator, Care Planning
Location: Fully Remote (U.S. – Massachusetts preferred)
Department: Care Planning Unit
Employment Type: Full-Time
Rate: $30
Start Date: ASAP
Shifts: Monday–Friday
Contract Length: 3-6 months, with the option to extend(Full-Time Equivalent, 40 hrs/week)
About the Role
Commonwealth Care Alliance (CCA) is seeking a highly organized and compassionate Scheduling Coordinator to support our Care Planning Unit. In this key role, you will engage directly with CCA members over the phone to schedule vital in-home or virtual assessments, enabling nurse assessors to deliver high-quality, personalized care plans.
You'll be the first point of contact in a member's care journey—making strong communication skills and empathy essential. In addition to scheduling, you'll help optimize nurse routing by coordinating geographically efficient schedules and ensuring every member interaction is handled with care and respect.
Key Responsibilities
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Make and receive a high volume of outbound and inbound calls to schedule or confirm appointments.
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Successfully schedule comprehensive health needs assessments with members for virtual or home visits.
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Communicate clearly with nurse assessors regarding scheduling details, cancellations, and member-specific notes.
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Accurately record all scheduling attempts and appointment data in electronic systems.
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Gain working knowledge of Massachusetts town geography to create efficient, travel-minimizing schedules.\
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Maintain member confidentiality and demonstrate discretion with sensitive information.
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Support the use of telehealth platforms (video, chat, etc.) to facilitate member appointments.
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Perform other duties as assigned by the supervisor.
Required Qualifications
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Associate's Degree or equivalent work experience
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2+ years of professional experience, including prior customer service experience
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Strong communication and interpersonal skills
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Ability to multitask, prioritize, and handle a high volume of calls efficiently
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Detail-oriented with a high level of accuracy in data entry
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Experience working with diverse populations, including individuals with disabilities\
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Comfortable learning new software, systems, and telehealth tools\
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Ability to exercise sound judgment when handling confidential or sensitive information
Preferred Qualifications (Nice to Have)
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Bachelor's Degree preferred
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Experience in a healthcare environment
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Customer service experience in a call/contact center; retail or sales experience also considered\
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Familiarity with electronic medical records (eCW experience a plus)
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Bilingual strongly preferred—Spanish, Vietnamese, Portuguese, or Russian highly desirable
Physical Requirements
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Regular use of hands, talking, hearing, and visual focus
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Occasional sitting, walking, and light lifting (up to 10 pounds regularly)
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Reasonable accommodations may be made for qualified individuals with disabilities
Expectations for All Employees
- Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of CCA's mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent CCA and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:
- Complete required compliance training in a timely manner
- Review Code of Conduct at least annually and promote and enforce CCA's Code of Conduct
- Promote and enforce CCA's compliance program
- Adhere to CCA's Policy Procedures
- Promptly, in good faith, report any instances of suspected fraud, waste and abuse; suspected privacy
and/or security incidents; or any compliance concerns identified - Ensure confidentiality of member and company proprietary information is maintained
Why Join this Initiative?
LCG is proud to partner with CCA who is a nationally recognized leader in care for individuals with significant health needs. Redefining care through innovation, compassion, and a deep commitment to the people we serve. Join a team that is shaping the future of health care in Massachusetts.