Job Description
Job Description
Gunstock Mountain Resort is seeking a Snowsports Manager for the 2026/27 winter season to lead the day-to-day operations of its Snowsport School. Responsible for ensuring an exceptional guest experience, strong instructional quality, and effective staff utilization throughout the winter season. This is a hands-on leadership role within a dynamic, fast-paced resort environment. This position reports directly to the Snowsports Director.
KEY RESPONSIBILITIES:
Snowsports Operations & Guest Experience
- Lead the daily operations of the Snowsports School, including lesson capacity management, sales desk coordination, staffing schedules, and guest service delivery; effectively utilize scheduling and operational software tools to maximize efficiency and revenue while maintaining service quality.
- Ensure a consistently high-quality instructional experience across all lesson types, prioritizing guest satisfaction, safety, and professionalism.
- Resolve guest concerns and service issues promptly and effectively, using feedback as an opportunity for continuous improvement.
Staff Leadership, Scheduling & Performance Management
- Partner with Adult, Children's, and Outreach Supervisors to develop schedules that optimize instructor utilization while managing payroll and operating expenses.
- Monitor supervisor, coordinator, and instructor performance; identify training needs, address performance issues, and support professional growth.
- Motivate and engage team members, plan and execute team-building initiatives, and foster strong morale throughout the season.
Hiring, Training & Compliance
- Assist with preseason hiring, onboarding, and training of instructors and department staff.
- Ensure staff compliance with all Gunstock policies, operational standards, and industry best practices.
- Collaborate with the Training Manager and Snowsports Director to identify team-wide skill development needs and align training programs accordingly.
SUCCESSFUL CANDIDATES WILL HAVE:
- PSIA Level II certification required, plus at least 5 seasons of snowsports leadership/supervisory experience
- Ability to ski/snowboard at an intermediate or advanced level up to 3 hours/day on all terrain in variable weather conditions
- Strong communication skills and the ability to manage, motivate, and coach diverse teams
- Experience with scheduling and workforce management software; Flaik experience preferred
- Sound judgment, conflict-resolution skills, and a guest-first mindset
- Strong organizational skills and comfort balancing operational demands with financial discipline
BENEFITS:
This is a full-time, seasonal position (October-April) with many seasonal perks including: complimentary Season Passes for you & your family, plus complimentary Day Passes for friends, complimentary shift beverages, 40% off all resort F&B venues, 25% off retail purchases at Gunstock Ski & Sport.