Implementation Manager (Central/Eastern US Time Zone)

Job Description

Job DescriptionAbout ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.

About the Opportunity

We’re looking for an Implementation Manager (IM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The IM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. S/he will ensure that new clients are set up to successfully realize value from their ClearGov subscriptions. The IM will be a key player on an incredible team as we execute our mission to help local governments budget better.

Key Responsibilities:

• Oversee the entire onboarding process of a rotating portfolio of clients, from Service Order signature through the completion of their data mapping and training. This requires a working knowledge of ClearGov products, how financial data is displayed in each product, and the ability to troubleshoot and correct issues.
• Understand goals and translate them into an implementation plan that will provide initial value in a timely fashion.
• Build strong client relationships by maintaining high levels of engagement and communication; be the client’s proactive guide and advocate through the onboarding process.
• Proactively manage both the client and internal teams to ensure timelines are met.
• Recommend learning paths for clients to ensure confidence with the platform and cultivate client accountability.
• Respond to questions and take the lead on resolving reported issues during implementation.
• Drive customer advocacy in the form of references, testimonials, and case studies.
• Maintain knowledge of ClearGov’s Budget Cycle Management suite of products.
• Keep internal systems current by logging communications, updating fields, and entering notes.
• Work closely with other members of the ClearGov team to fulfill client requests.
• Communicate client feedback to ClearGov product development regarding enhancements and usability improvements.
• Collaborate on process & system modifications to improve team success and enable growth.

Critical Skills/Experience:

• 3 to 5 years of experience with SaaS implementations or a customer success position is strongly preferred.
• Exceptional ability to communicate through speaking and writing and fostering positive business relationships.
• Deep understanding of client concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Must be able to organize, prioritize and execute on tasks with attention to detail and timing.
• Google Suite, ChurnZero, and Salesforce experience preferred.
• Experience working with local governments and school districts is a definite plus.

The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver that enjoys cracking difficult nuts
• Quick study – able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to build outstanding teams
• Demonstrates an entrepreneurial spirit and gets stuff done
• A sense of humor and doesn’t take him/herself too seriously ​​​​​​​

Why Join Us:

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Compensation:
In the spirit of transparency, we are excited to share the base salary for this position is $65,000 - $80,000 exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).Benefits:

• Flexible, Remote Work
• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans
• Flexible Spending Account
• Dependent Care Account
• Short and Long Term Disability Insurance
• Life Insurance
• Flexible Paid Time Off Policy
• John Hancock 401K Plan with Match
• Annual All Hands In-Person Event

How to Apply:

• Interested candidates should apply here:
  https://cleargov.applytojob.com/apply/GMiDHMoblE/Implementation-Manager…
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

#LI-ER1
#LI-Remote

ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.

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