Job Description
Job Description
Overview
We are seeking a dependable, energetic, and member-focused professional to join our team in a combined Front Desk & Manager on Duty (MOD) role. This position plays a vital part in delivering an exceptional member experience while ensuring smooth, safe, and efficient Club operations.
As a MOD, you’ll serve as the on-site leader during assigned shifts, acting as the primary point of contact for staff, members, and departments when leadership is not present. As a Front Desk representative, you’ll be the welcoming face of the Club providing outstanding service, support, and problem-solving from the moment members arrive.
This role requires flexibility, strong communication skills, and the ability to confidently manage both people and situations in a fast-paced environment.
Front Desk & Member Experience
- Greet members and guests with warmth, professionalism, and consistency.
- Assist with member questions, concerns, and requests, escalating issues when appropriate.
- Provide tours and information to prospective members.
- Maintain a welcoming, organized, and professional front desk environment.
- Support day-to-day member service operations and ensure a positive first and last impression.
Manager on Duty / Leadership
- Open and close the Club, ensuring all areas are prepared, clean, safe, and ready for member use.
- Serve as the on-site leader during assigned shifts, supporting staff across all departments.
- Act as the primary point of contact for departments when directors are not on property.
- Monitor Club operations throughout the shift and address issues promptly and professionally.
- Enforce Club policies, safety standards, and emergency procedures.
- Handle incidents, member concerns, and staff questions calmly and effectively.
Operations & Administrative Support
- Assist with scheduling adjustments, shift coverage, and call-outs as needed.
- Complete required reports and documentation related to incidents, operations, or staff issues.
- Maintain a visible presence throughout the facility to ensure operational excellence and member satisfaction.
Additional Responsibilities:
- Provide tours of the facility.
- Participate in regular staff meetings and contribute positively to team discussions.
- Help onboard and train new team members.
- Assist with supporting other directors when needed.
- Understand and consistently follow Club policies and procedures.
Schedule: MOD - Saturday 5:30AM – 12:00PM, Front Desk - 2-3 shifts per week plus additional shifts as determined by the Member Services Director and schedule needs. Must be available to start at 2PM on weekdays.
Ideal Candidate:
You’re an energetic, service-minded professional who thrives in a fast-paced setting and can adapt quickly to changing needs. You take pride in your communication and problem-solving abilities, and you bring a can-do attitude to every shift. Key qualifications include:
- Prior leadership or supervisory experience preferred (hospitality, fitness, or customer service environments ideal).
- Strong interpersonal, communication, and problem-solving skills.
- Ability to remain calm, professional, and decisive in high-energy situations.
- Reliable, punctual, and detail-oriented with a strong sense of accountability.
- Comfortable balancing front-facing member service with leadership responsibilities.
We also encourage our team to embrace our Club culture by using the facility for personal wellness—whether that’s working out, taking a group class, or enjoying all that The Adirondack Club has to offer. Familiarity with our programs and passion for a healthy lifestyle make for the most authentic and impactful team members.
Requirements:
- 2+ years of leadership experience and/or experience in a customer service, hospitality, fitness, or front desk/reception role.
- CPR/AED and First Aid certification (or willingness to obtain).
- Proficiency with computers and software, including Microsoft programs.
- Experience with point-of-sale systems and/or membership or CRM software is a plus
- Must be available to work a flexible schedule including evenings, weekends and holidays.
Benefits:
- Complimentary club membership when working 5+ hours per week
- 401k with company match