Front Desk / Sales Associate - Club Pilates Colony Place Plymouth

Job Description

Job DescriptionCompany Overview:Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price. We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life, and best of all, we believe that you can start anytime.
Position Summary: As a Front Desk / Sales Associate, you'll be the face of Club Pilates, welcoming potential clients, bringing in new members, and driving sales of memberships, private training, teacher training, and retail merchandise. You'll engage with new and existing members, helping them define and achieve their fitness goals. Along with bringing in new prospects/members, the Sales Associate also focuses on retaining current members by providing stellar customer service. The Sales Associate will work with the General Manager and other Sales Associates to maintain the upkeep and appearance of the studio, check-in members and ensure upkeep of inventory levels for retail merchandise. A fitness background is preferred but not required; candidates with a strong sales background are ideal.

Responsibilities:

• Greet & check-in all members & potential members in the studio
• Engage with prospects during Intro classes from booking of the class through post attendance
• Build studio revenue by promoting retail, membership sales & services
• Execute sales process of lead generation, follow up, & close via email, text, phone & in-person interactions
• Conduct tours of the studio while establishing relationship & targeting prospective member’s needs
• Emphasize & enforce objectives of the studio as a fitness & wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota
• Maintain a clean & orderly work environment including studio room
• Be a motivating & inspiring force to promote our motto: Do Pilates. Do Life
• Build strong connections & good relationships with studio staff, instructors & members
• Schedule & participate in networking/community events & studio promotions as needed
• Maintain confidentiality with members personal information
• Use the club management software system (e.g., Club Ready)
• Assumes responsibility for developing selling skills
• Other duties as assigned

Requirements:

• Excellent sales, communication & customer service skills required
• Must communicate professionally & effectively with clients & colleagues
• Goal-oriented with proven ability to achieve sales in memberships, retail, private training & teacher training
• Must be able to work under pressure & meet deadlines
• Hearing sufficient to understand conversations, both in-person & on the telephone
• Must be fluent in English
• Ability to stand or sit for up to 8 hours throughout the workday
• Energetic, positive & motivational
• Trustworthy, professional, punctual, reliable & dedicated
• Ability to recognize areas for improvement & make changes using good judgement
• Ability to work harmoniously with co-workers & clients
• Must have proficient computer skills & ability to learn club management software systems (e.g. Club Ready)
• Desire to help members achieve their goals, & a passion or interest in fitness & Pilates
• Retail/service sales or fitness sales experience preferred
• Valid drivers’ license, proof of insurance & access to reliable transportation