Job Description
Job Description
Plumber Wanted — Must Like People (and Maybe Bad Jokes)
We're looking for a plumber who actually likes the job. Not just the wrenches and the pipes — the whole thing. The customers, the team, the puzzle of figuring out what's really wrong, and the satisfaction of fixing it the right way.
Here's who we're looking for:
- You're a great communicator. You can explain a failing water heater to a panicked homeowner without making them feel dumb
- You genuinely care about customers — not just closing the call, but solving the problem
- You fight for what's right. If the fix takes longer to do correctly, you do it correctly. Band-aids aren't your style
- You're competitive and hungry. You want to be the best tech on the board, and you'll work for it
- You're sharp. You think on your feet, ask good questions, and learn fast
- You're a little quirky, you joke around, and you actually enjoy your day. Life's too short to work with miserable people
The basics:
- High school diploma or GED
- 3+ years of plumbing and heating experience
- Current, unrestricted driver's license
- Professional tools
What the job actually is: People call us when things go wrong. You show up, figure it out, explain it clearly, and make it better. You're clean in their home, polite to their family, and happy to scratch the dog behind the ears. Five-star reviews come from five-star relationships — that's the game.
You also care about the team. You're the one calling around at the end of the day to see who needs help, because you're already done.
Compensation — You Pick the Path
We offer two pay structures. Talk to us about which fits you best:
- Hourly + Performance Pay: $30–$50/hour based on experience, plus performance pay per invoice. Steady base, upside down.
- Straight Performance Pay: 100% performance-based. No ceiling. Built for the tech who wants to bet on themselves and win big.
Either way — weekly pay. You shouldn't wait for what you've earned.
Full Benefits
- Health insurance (Blue Cross Blue Shield)
- 100% paid dental, vision, and life insurance
- 401(k) with 4% company match
- 120 hours PTO from day one
- Pet insurance
Perks & Culture
- Company vehicle, gas card, phone, and iPad
- Paid uniforms + sneaker and boot allowance
- Tons of training, including out-of-state opportunities
- Paid birthday off
- Monthly recognition and rewards
- Leadership that genuinely has your back
- No corporate politics — just a tight team that likes winning and likes each other
- ServiceTitan software, built for the best in the trades
Interested? Tell us about a project you're proud of, a customer interaction that mattered to you, and what made you pick plumbing. Bonus points for a bad joke.
Compensation:
$35 - $55 hourly
Responsibilities:
- Diagnose plumbing and heating issues
- Present repair and replacement options to customers
- Perform repairs, installations, and maintenance on residential plumbing and heating systems
- Sell recommended services and equipment
- Document jobs in ServiceTitan with photos, findings, and recommendations
- Maintain a clean, professional presence in customers' homes
Qualifications:
- High school diploma or GED
- Minimum 3 years of plumbing and heating experience
- Current and unrestricted driver's license
- Strong customer service and communication skills
- Positive, team-first attitude
About Company
Trust 1 Services has been making bad days better since 2018. We're a local Quincy-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.
We've grown fast — fast enough to land on the Inc. 5000 list of America's fastest-growing companies — but we've stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.
When you join Trust 1 Services, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.
We're not for everyone. But if you're hungry, positive, and ready to be part of something that's actually going somewhere — we should talk.