System Administration - Office 365 & Exchange
Job Description
Job Title: Application Analyst - Office 365 & Exchange
Location: Boston, MA 02163
Duration: 6 months with possible extension
Top 3 Technical Skills:
1. Microsoft 365 Administration Expertise
2. Exchange Online Administration and Troubleshooting
3. PowerShell Scripting for Automation
TOP SKILLS:
We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience.
Position Description
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned
Basic Qualifications
At least 2 years’ progressively responsible experience as an application administrator or in a technical support role is required
Additional Qualifications and Skills
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
Administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred
Experience with custom developed applications and the software development life cycle is preferred
Experience leveraging APIs, reporting, and data analytics is preferred