Job Description
Job Description
Technical Support Specialist
We are looking for technically skilled candidates that can identify and troubleshoot hardware and software issues. Taking ownership of issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, helping to maintain system functionality. Need the ability to resolve users problems and provide timely feedback to end users via email, over the phone or in person, support the roll-out of new applications, among other duties. Be willing to help out where needed and talk to users directly, as well as have good written communication. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Please note that this not a remote position.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Assessing Issues and multiple was of troubleshooting.
Diagnosing and repairing hardware / software errors.
Understanding basic network functions.
Installing and configuring Windows, Office and applications.
Good communication skills to understand user problems quickly.
Proficient with helpdesk systems – entering and closing support tickets.
Technical tools through windows and 3rd party.
Replacing or repairing necessary parts.
Supporting the roll-out of new applications and computers.
Organization skills and technical documentation.
Managing multiple tasks/tickets at one time.
Testing and evaluating new technologies.
Technical Support Requirements:
Current or prior experience in tech support, desktop support, or a similar role.
Technical certificate or working towards certifications in IT
Proficiency in Windows OS and Office Applications
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
EOE, including disability/veterans
Company DescriptionThe Judge Rotenberg Educational Center (JRC) is a fast-growing, highly structured residential special needs program located within commuting distance of Boston and Providence that serves children, adolescents and adults presenting a wide array of challenging behaviors, including autism and/or conduct/psychiatric disorders. JRC's program involves the consistent application of a wide range of effective behavioral principles to education and treatment.
Company Description
The Judge Rotenberg Educational Center (JRC) is a fast-growing, highly structured residential special needs program located within commuting distance of Boston and Providence that serves children, adolescents and adults presenting a wide array of challenging behaviors, including autism and/or conduct/psychiatric disorders. JRC's program involves the consistent application of a wide range of effective behavioral principles to education and treatment.