PRINCIPAL SERVICES COORDINATOR

Job Description

Job Description

POSITION DUTIES:

Reporting to the Director of Principal Services, this position assists with the coordination of Principal facing services, in collaboration with the Property, Project, Finance, Technology and Household & HR teams. This role requires the ability to work independently across internal departments and with external vendors.

KEY RESPONSIBILITIES:

• Assist the Director of Principal Services in the development and execution of Hospitality-Focused Services & Projects as requested by Principals.
• Provide support to the Culinary Team members in both daily responsibilities, ad-hoc events and other initiatives.
• Working in tandem with the Director of Principal Services and the HR & Household Team to develop the Housekeeping liaison program and assist in the strategic planning of initiatives related to household staff.
• Provide cross-departmental support and help to fill any coverage needs for the Property and Project Management team when requested and at the approval of the Principal Services Director.

Support Hospitality-Focused Services and Projects:

• Under the supervision of the Director of Principal Services, the Principal Services Coordinator will help with:
  • The development and implementation of property/household administrative tracking.
  • Assist in the gathering of Principal Preferences and update information as it evolves.
  • Assist in maintaining the database of hospitality-related household inventories for existing residences.
  • Assist with the set-up of new and seasonal residences with hospitality-related inventories as needed.
  • Provide direct support with tasks related to the execution and full-service management of personal Events for both, on-property and off-site locations as requested by the Principals. This includes but is not limited to”
    • Principal’s personal dinner parties, birthday/milestone celebrations and seasonal holiday celebrations.
    • External events with Light Hill partners such as CCNH, the Foundation Team and FMR when requested.
    • External philanthropic organization events at the request of the Principals.
    • Support the execution of any correspondence programs and assist in maintaining records of Principals’ personal contacts.
    • Aide the Principal Services and Property Teams in the execution of yearly Seasonal Décor installations as requested by individual Principals.
    • Provide support to the Director of Principal services for the execution for personal needs/tasks requested by the Principals

Assist with the Management of the Culinary Team & Liaison Support for Hospitality-Focused Household Staff:

• Under the direction of the Director of Principal Services, the Principal Services Coordinator will help with:
  • Culinary Team support:
  • Communicate and manage the day-to-day scheduling and weekly meal requests for Culinary Team.
  • Help to coordinate and provide additional cooking, prepping and delivery support when needed.
  • Help to track weekly menus, photos and supplies for the Culinary Team.
  • Provide on-site waitstaff service for small dinner parties/luncheons as needed.
  • Travel for seasonal residence support as requested and needed for periods of time based on Principal activity.
• Housekeeping/Household Liaison:
  • Work in tandem with the Principal Services Team & HR/Household Team to serve as a liaison and support system for the housekeepers and any other “on the ground” household staff.
  • Collaborate with the above team members to develop training and onboarding programs for housekeeping staff.
  • Assist the scheduling and coverage needs of the Housekeepers.
  • Provide support for stocking of supplies and equipment at the residences as needed and/or requested by the Housekeepers and Principals.

Light Hill & Principal Services Team Support:

• As a member of the Principal Services Team, the coordinator will assist the Director of Principal Services in: o
  • Brainstorming new and making recommendations to refine existing SOPs in the Principal Services department.
  • Assist with the planning of yearly LH Team Goals as they relate to Principal Service initiatives.
  • Assist the Director of Principal Services in executing event logistics for internal LH Meetings

QUALIFICATIONS:

Education and Experience

• Undergraduate degree
• A minimum of 3-5+ years of relevant hospitality, concierge or event production and management experience.
• Prior work with high-net-worth families is preferred

Skills and Knowledge

• Must be able to work independently
• General understanding of the hospitality sector.
• Ability to exhibit good judgment, strong attention to detail, excellent problem solving and organizational skills
• Excellent interpersonal, verbal, and written communication skills
• Excellent computer skills – advanced proficiency in MS Excel, Word, PowerPoint required
• Moderate experience in managing a budget, invoicing, and vendor engagement

Requirements:

• Must be willing and able to work overtime, nights and weekends when requested
• Ability to travel for short and long duration/seasonal assignments as needed