General Manager Operations

IMPRINT Hospitality

Woodstock, VT, USA

Published: 6/14/2022

Full Time

Job Description

Hotel Operations, Event Management, Team Leadership, Food & Beverage, Guest Experience

To leave a positive IMPRINT

Hotel Operations and Events Manager

On the River Inn and 506 Bistro and Bar

Set on the edge of Woodstock, VT, On the River Inn is a 45-room boutique hotel and events space and home to the celebrated 506 Bistro and Bar, welcoming leisure travelers, weddings, group retreats, meetings, and celebrations throughout the year.

A real growth opportunity to help take a $4M operation to $5M+ in revenue over the next three years.

A fresh start: under new ownership and management since fall 2024 and newly renovated, the inn is ready for a strong operations leader to optimize the offering and elevate the guest experience.

Job Summary

Location: Woodstock, VT

Direct reports: Front desk, housekeeping, and F&B teams (11 employees)

Schedule: Full-time, year-round

Compensation: $85,000–$105,000, depending on experience

Relocation support: Negotiable

Benefits: Benefits package and 401(k) available

About the Role

On the River Inn is ready to take the next step, and this manager will be central to making that happen. Working closely with the General Manager, you will be the hotel's visible, day-to-day cultural leader: setting the example for genuine hospitality, building trust across departments, and helping employees take pride in delivering a consistently excellent guest experience. You will develop people through regular coaching, recognize great work, and address performance gaps with clear expectations and accountability.

The Hotel Operations and Events Manager is responsible for the daily operation of all guest-facing departments and employees at On the River Inn, leading the teams and processes that shape the guest interaction from pre-arrival through post-departure. This role owns service standards, staffing, training, and issue resolution across the guest experience, and is accountable for consistent, high-quality delivery of the On the River Inn brand.

In addition to the operations role, this manager owns the planning and onsite delivery of booked group stays, meetings, and catered events, translating client commitments into clear plans for each department. This hands-on leadership role combines two core responsibilities: operational leadership and event delivery. The position assumes ownership once the business is confirmed, leading planning, coordination, onsite delivery, final billing, and post-event follow-up.

You will partner closely with Sales, Food and Beverage, Housekeeping, and Marketing teams to execute group programs and drive revenue. The ideal candidate is a hands-on leader who is highly organized, calm under pressure, service-obsessed, and skilled at developing people.

Key Responsibilities

Hotel Operations and Guest Experience

Oversee the daily operation of all guest-facing departments and supervisors, ensuring service standards are met consistently across every shift.

Front Desk

Housekeeping

Lead, schedule, and develop guest-facing team members; conduct training, coaching, and performance conversations.

Provide hands-on assistance across guest-facing departments as needed, including covering operational gaps, supporting team members during high-volume periods, and ensuring service standards are maintained in real time.

Serve as the senior onsite leader for guest issues, resolving concerns promptly and recovering service with professionalism.

Monitor guest satisfaction scores, reviews, and feedback; implement action plans to address recurring service gaps.

Manage staffing levels, labor expenses, and scheduling for all direct reporting staff members to align with occupancy, group volume, and business demand.

Conduct daily walkthroughs of public spaces and guest areas to ensure cleanliness, safety, and readiness.

Ensure accurate execution of arrivals, departures, room assignments, and special guest requests.

Uphold brand standards, safety protocols, and operational procedures across all guest-facing functions.

Lead pre-shift meetings and daily communication to keep teams aligned on occupancy, groups, VIPs, and priorities.

Group and Event Planning and Execution

Serve as the onsite point of contact for all groups and event business, from pre-arrival planning through post-departure follow-up.

Coordinate group arrivals, room blocks, rooming lists, billing details, and special requests with the Sales team.

Detail and execute group meeting, banquet, and catering requirements, including event orders, timelines, room setups, vendor coordination, and staffing plans.

Conduct site visits, planning meetings, and pre-event reviews with group contacts and meeting planners, in coordination with Sales.

Coordinate with Culinary, Beverage, Banquet, and Service teams to ensure flawless execution of group events.

Oversee onsite group operations, including leading the pre-event briefing and directing setup, service, and breakdown, while proactively resolving issues and serving as the escalation point for group contacts.

Programming and Activations

Support and execute seasonal events, onsite activations, and guest programming that enhance the guest experience and strengthen the On the River Inn brand.

Collaborate with Operations, Culinary, Sales, and Marketing teams to develop and deliver well-executed programming, group offerings, and event experiences, using guest feedback and trends to drive continuous improvement.

Administrative and Financial Responsibilities

Maintain accurate operational records, group documentation, event orders, and departmental reporting.

Manage labor, supplies, and operating expenses within budget and contribute to profitability goals.

Prepare reports on guest satisfaction, group performance, service recovery, and operational outcomes.

Track guest and group satisfaction metrics and recommend process improvements and revenue opportunities.

Ensure compliance with all company policies, safety standards, and operational procedures.

You Are

A hands-on coach who develops employees through regular, constructive feedback, recognizes great work, and holds the team accountable to clear service standards.

A clear communicator who keeps guests, clients, and colleagues informed and aligns every department on occupancy, VIPs, and event details.

Relentless about follow-through, turning plans and client commitments into accurate, on-time execution, from event orders to final billing.

Steady under pressure, making sound decisions and recovering service in the moment during busy shifts and live events.

You Can

Lift, push, pull, and carry up to 50 pounds.

Frequently bend, kneel, reach, and stand for extended periods.

Work on your feet for portions of the shift and use a computer regularly.

Respond quickly and effectively in emergency situations.

You Have

Minimum of 3 years of hospitality operations experience and demonstrated supervisory or management responsibility for guest-facing teams.

Strong understanding of hotel operations, front office, housekeeping, food and beverage service, and group/event execution.

Demonstrated success leading, training, and developing hourly teams, including building team culture, earning employee trust, and raising service expectations.

Experience serving as the onsite contact for group business, meetings, or events.

Excellent organizational, communication, and problem-solving skills, with the ability to manage competing priorities.

Strong customer service orientation and a track record of maintaining high levels of guest satisfaction and service recovery.

Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.

Proficiency with Microsoft Office, property management, and event management software preferred.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

At-Will Employment

Employment with the Company is at-will, which means that the employee or the Company may terminate the employment relationship at any time for any lawful reason, with or without reason or prior notice, unless prohibited by state law or otherwise specified in a written employment contract with the Company. No representative, employee, or agent, other than the top executive of the Company, has the authority to enter into any agreement that changes or modifies the employment at-will relationship. This job description does not create a contract of employment and is not intended to be considered or construed as a promise of continued employment.