Job Description
Job Description
Job Overview:
Pay Range: $13.25hr - $17.25hr
Requirement/Must Have:
- Proficiency with Microsoft Outlook and comfort navigating multiple systems.
- Strong customer service skills with the ability to de-escalate calls and remain calm under pressure.
- Excellent verbal and written communication abilities.
- Demonstrated multi-tasking, organization, and prioritization skills.
- Responsible, reliable, and strong work ethic.
- Ability to collaborate effectively with all levels of staff across the organization.
- High School Diploma or equivalent required.
- Minimum of one year of experience in a receptionist or customer service role.
- Exceptional telephone communication and interpersonal skills.
Experience:
- Minimum of one year in a receptionist or customer service role.
- Healthcare experience preferred.
- Demonstrated success in customer service skills.
Responsibilities:
- Perform general clerical and reception responsibilities.
- Receive all incoming telephone calls and route them to the appropriate staff.
- Receive and greet visitors following sign-in procedures.
- Coordinate and print patient materials and create admission books.
- Act as a liaison between the public and the organization.
- Handle ad hoc administrative requests as needed.
Should Have:
- Positive energy and a fun mindset to help improve office culture.
- High level of patience when interacting with elderly patients.
- Flexibility to occasionally travel to other local sites when needed.
- Access to a personal vehicle for local travel.
Skills:
- Strong customer service and de-escalation skills.
- Microsoft Office and Microsoft Teams proficiency.
- Ability to use switchboard and business equipment such as copier, fax, computer, and headset.
- Strong organizational and prioritization abilities.
- Ability to remain calm and professional under pressure.
Qualification and Education:
- High School Diploma or equivalent required.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.