Job Description
Job DescriptionGeneral Manager - Crumbl CookiesConcord, New HampshireSalary: $55,000 annuallyBonus: Earn up to $1,000 per month in performance bonusesBenefits: Medical, dental, and vision insurance with 50% of premiums company-paid, 120 hours of PTO, one guaranteed weekend day off, and a 15% tuition discount through Southern New Hampshire UniversityDon't Just Run the Bakery. Own the Results.Crumbl is looking for a General Manager who knows how to build a team, create an unforgettable guest experience, and turn ambitious goals into real results.You'll take ownership of the Concord bakery-from the people and the product to the numbers behind the operation. You'll hire great talent, develop future leaders, protect our standards, and create a culture where accountability and positive energy work side by side.This isn't a clipboard-and-office position. You'll lead from the floor, set the pace, and be present when your team needs you most.What You'll OwnAs General Manager, you'll be responsible for the performance and culture of the bakery. You'll:Recruit, hire, train, and retain an outstanding teamCoach employees and develop your next generation of leadersBuild schedules that support both the team and the businessManage labor, inventory, food costs, and other controllable expensesTrack KPIs and turn performance data into practical actionMaintain exceptional standards for cookie quality and presentationEnsure a clean, organized, and food-safe bakeryDeliver a consistently memorable guest experienceSolve problems quickly, calmly, and confidentlyCommunicate expectations clearly and hold the team accountableCreate an environment where people feel supported and challenged to improvePartner with company leadership on bakery goals and long-term growthThe Leader We're Looking ForYou understand that great results begin with great people. You know when to coach, when to recognize a win, and when to raise the standard.You may be the right fit if you:Have proven management experience in food service, retail, hospitality, or QSR operationsKnow how to manage labor, expenses, inventory, and daily productionCan recruit talented people and help them growLead with confidence without losing your sense of humorStay organized and decisive in a fast-moving environmentTake ownership instead of waiting for someone else to solve the problemBalance team morale with clear expectations and accountabilityCare about the small details without losing sight of the bigger pictureAre motivated by goals, measurable results, and continuous improvementThe Sweet PartThis role offers more than a salary. It gives you the opportunity to earn up to $12,000 in annual performance bonuses while building your career with one of the most recognizable dessert brands in the country.Your full-time benefits include:Medical, dental, and vision insurance with 50% of premiums company-paid120 hours-three weeks-of paid vacationOne guaranteed weekend day off15% tuition discount through Southern New Hampshire University50% off Crumbl productsOngoing leadership development and advancement opportunitiesReady to Take the Lead?If you can build a strong team, manage a sharp operation, and create an experience that keeps guests coming back, we want to meet you.Bring the energy. Own the numbers. Develop the people. Make Concord sweeter.Apply today and show us how you lead.Keywords: Bakery management, restaurant leadership, QSR management, food service management, general manager, store manager, team leadership, employee coaching, staff training, scheduling, recruiting, hiring, customer experience, hospitality, operations management, employee development, inventory control, production quality, labor management, cost control, performance bonuses, compliance, teamwork, problem-solving, accountability, retail management, communication, multitasking, adaptability, growth mindset, results-oriented, fast-paced environment, Crumbl Cookies, dessert franchise, leadership career, operational excellence, employee engagement, customer service, brand standards, store operations, career advancement, innovation, integrity, perseverance, team culture, performance-driven, positive attitude, goal setting, KPIs, ownership mindset, food safety.