Job Description
Job Description
We are looking for a detail-oriented and personable Front Desk Coordinator to join our team in Boston, Massachusetts. In this long-term contract position, you will play a key role in creating a welcoming environment for visitors and ensuring smooth day-to-day operations at the front desk. This role is ideal for someone with strong organizational skills, attention to detail, and a passion for delivering exceptional customer service.
Responsibilities:
• Welcome visitors and clients with a friendly and attentive demeanor, ensuring they feel valued and well-assisted
• Manage a multi-line phone system, directing calls to the appropriate departments or individuals efficiently
• Handle scheduling, appointments, and other administrative tasks to support office operations
• Maintain an organized and presentable reception area, ensuring it is clean and welcoming at all times
• Perform data entry tasks with accuracy, ensuring records and databases are kept up-to-date
• Provide concierge services by assisting visitors and staff with inquiries and special requests
• Organize and maintain files, ensuring documents are easily accessible and properly stored
• Coordinate with other departments to ensure seamless communication and efficient workflow
• Utilize Microsoft Word, Excel, and Outlook to manage correspondence, schedules, and documentation
• Proven experience in a front desk or administrative role with a strong focus on customer service
• Proficiency in using Microsoft Excel, Word, and Outlook for administrative tasks
• Skilled in managing multi-line phone systems and directing calls appropriately
• Exceptional interpersonal and communication skills, both verbal and written
• Strong organizational abilities with attention to detail and the ability to multitask effectively
• Experience in data entry with a high degree of accuracy
• Ability to maintain a detail-oriented and welcoming demeanor in a fast-paced environment
• Familiarity with concierge services or assisting with visitor inquiries is a plus