Job Description
Company Overview:
The Sample Management group is seeking a highly motivated individual to join the team as a Compound Hub Specialist. As a key contributor within our team, you will play a crucial role in processing new client's compounds and inventory requests through the Compound Hub Process while prioritizing customer satisfaction and order maintenance.
Key Functions:
As a member of the Sample Management group, your primary responsibilities will include:
• Handling all new compound orders, weighing solid samples within a weigh hood using an analytical balance to create solutions for customers, including local chemists and biologists.
• Utilizing the Tecan Liquid Handler to process compound orders efficiently and accurately.
• Loading Tecan products onto an automatic sorting system for delivery to recipients across our local sites as well as domestic and international customers.
Additional Responsibilities:
• Receiving samples from both internal and external locations and ensuring all service level agreements are achieved on a daily basis, collaborating closely with scientific staff to prioritize important orders.
• Engaging with customers directly to understand their needs, address inquiries, and provide exceptional service throughout the order fulfillment process.
Skills and Qualifications:
• Bachelor’s degree with experience working in a scientific lab, emphasizing compound inventory management and distribution using automated systems.
• Thorough knowledge of compound management activities, including inventory management, solution production, quality control, and logistics management.
• Experience working with laboratory robotics, including diagnosing and troubleshooting hardware and software issues.
• Excellent personal and communication skills, with a strong focus on customer satisfaction and maintaining professional relationships.
• Ability to multitask in a fast-paced environment, prioritize workload effectively, and work well within a team.
• Self-motivated, well-organized, and reliable individual with a customer-focused mindset.
• Proficiency in MS Office products, including File Explorer and other relevant software tools.
Desired Traits & Experience:
• Service-oriented mindset with a keen attention to detail and the ability to interact effectively with scientific staff.
• Knowledge of instrumentation/systems such as Tecan evo, Biomicrolab Volume Checker, and Biomicrolab Tube Sorter.
• 6-18 months of relevant experience in a similar role.