Job Description
Job DescriptionBenefits/Perks
- Flexible Scheduling
- Competitive Compensation
- Career Advancement Opportunities
Job SummaryWe are seeking an experienced Shift Lead/ Lead barista to join our team! As a Shift Leader, you will be responsible for the restaurant’s operational performance during your shift. You will supervise staff, and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.
Responsibilities:
- Train and manage employees and assign duties as needed
- Lead team in providing exceptional customer service
- Resolve customer complaints gracefully and with tact
- Adhere to all health and safety rules and regulations
- Provide sales and productivity reports to upper management
- Maintain appropriate inventory levels, reorder and restock when necessary
- Cover the shifts of absent employees
- Coaching the team on service performance
- Ensuring cleanliness and product quality
- The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer
Qualifications:
- High school diploma/GED
- Previous food service experience
- Familiarity with POS software
- Ability to remain calm and thrive under pressure
- Excellent management and leadership skills
- Strong communication and problem-solving skills
- Must have weekend availability
- Must have availability during holidays