Job Description
Job Description
Be Part of a High-Performing IT Team
This biopharmaceutical company is dedicated to advancing innovative therapies while supporting a collaborative and growth-oriented culture. The Lebanon, NH office is expanding, and IT plays a vital role in ensuring smooth daily operations for a growing workforce. The team is known for its responsiveness, problem-solving expertise, and ability to provide strong IT infrastructure support across multiple sites.
What’s in Store for You
- Long-term contract through December 2026 with potential for permanent hire.
- Full ownership of IT support for the Lebanon, NH office.
- Hands-on training and remote collaboration with a 30-person IT support organization.
- Opportunity to make a significant impact as the “face of IT” locally.
How You Will Make an Impact
- Deliver advanced troubleshooting for hardware, software, and connectivity issues.
- Manage ServiceNow tickets, escalations, and local walk-up support.
- Support and maintain AV technologies, including Zoom Rooms, Webex, and Cisco conferencing systems.
- Configure and troubleshoot Cisco networking equipment, switches, ports, and connectivity issues.
- Ensure security compliance with VPN, MFA, and endpoint protection.
- Oversee IT assets, hardware deployments, and lifecycle management.
- Serve as the primary onsite IT authority, collaborating closely with remote teams.
Are You a Proven IT Support Professional Ready to Lead Onsite Operations?
- 3–5+ years of IT support or systems engineering experience.
- Strong skills in Windows/macOS, Office 365, and VPN troubleshooting.
- Experience with ServiceNow or other ticketing systems.
- Hands-on with Cisco networking basics (VLAN, ports, wireless, cabling).
- Skilled in AV support (Zoom Rooms, Webex, Cisco conferencing).
- Excellent communication, customer service, and independence.
- Ability to lift up to 50 lbs. and manage onsite hardware.
Preferred:
- macOS device management experience (Jamf, Workspace ONE).
- Prior role as the sole onsite IT support contact.
- Relevant certifications (CompTIA A+, Network+, CCNA).
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