Job Description
Job Description
Are you the ultimate "people person" who loves sharing the best a city has to offer? Cambridge Common House is looking for a Front Desk Agent to be the welcoming face behind our iconic red front door. Located in a beautifully restored 1835 historic home just steps from Harvard Square, our 16-room guest house offers a "lived-in luxury" experience.
As a property, we look for team members who bring their authentic personalities to work. You aren’t just checking guests in; you are acting as their local guide, concierge, and host in the heart of Cambridge.
Compensation:
$20.50 - $21.50 hourly
Responsibilities:
- The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch.
- Curated Concierge: Share your "insider" knowledge of Harvard Square—from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater.
- Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting.
- Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and "boutique-style" tone.
- Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key.
- Guest Delight: Proactively anticipate guest needs—whether it’s extra pillows for a fireplace suite or a taxi for an early flight—and make it happen with a smile.
Qualifications:
- The "Lark" Spirit: You have a genuine love for hospitality and an appreciation for historic architecture and thoughtful design.
- Physical Requirements: Ability to stand, walk, bend, kneel, and/or squat, and move/lift up to 50 lbs; you’ll be moving through our historic three-story home (stairs included!). Must be able to remain in a stationary position or be mobile for extended periods during a shift. Variable environment, exposure to different types of scents/smells, noises, and/or alarms.
- Savvy Communicator: You can chat with anyone—from international travelers to local visiting professors—and make them feel right at home.
- Detail-Oriented: You’re the type of person who notices if a flower is wilted or a pillow is slightly askew and fixes it immediately.
- Tech-Comfortable: Ability to learn and master our Property Management System (PMS) and handle digital communications efficiently.
- Reliable & Flexible: We are a 24/7 business, so we need team members who are dependable for their shifts, including weekends and holidays.
- Locally Minded: Knowledge of the Cambridge/Boston area is a huge plus—our guests love "off the beaten path" recommendations!
About Company
Perks & Benefits:
- Easy Access to MBTA Commuter Rail (we are a 5-minute walk from the Harvard Square Red Line station!).
- "On a Lark" employee travel discounts across the entire Lark Hospitality portfolio (New England to California).
- A beautiful, garden-filled workspace in a meticulously restored 1835 historic home.
- Real opportunities for career growth within a rapidly expanding hospitality group.
About the Property: Cambridge Common House is a quiet retreat with a luxurious, residential ambiance just steps from the energy of Harvard Square. Behind our meticulously preserved 1835 facade—once the home of the influential Howe family—lies a collection of 16 guest rooms designed by Elder & Ash, featuring richly layered interiors and lush garden patios. As part of the Lark Hospitality family, we celebrate the enduring spirit of Cambridge, where past and present meet. We are a high-impact property that treats our staff with the same care and personalized attention we give our guests.