Guest Service Representative I - Hospitality

Job Description

Job Description

Job Title: Guest Service Representative/Front Desk Clerk

Company: Highway West Vacations

Location: Purity Spring Resort

Status: Part-Time, Year-Round, Non-Exempt

Pay Rate: $18.00 per hour

Supervisor: Guest Services Director

Guest Service Representative/Front Desk Clerk at Purity Spring Resort is centered on providing exceptional service to guests, ensuring smooth check-ins and check-outs, answering questions, and managing both administrative and operational tasks to ensure a seamless guest experience. Candidates should possess strong customer service and communication skills, a positive attitude, and the ability to multitask and handle a variety of responsibilities to ensure guests have an enjoyable experience.

Responsibilities:

• Guest Interaction: Welcome and check in/out guests, ensuring a friendly and hospitable environment.
• Reservation Management: Handle booking, cancellations, and modifications.
• Communication: Maintain clear communication with guests, the resort team, and departments to ensure needs are met.
• Problem-Solving: Address guest inquiries and complaints efficiently.
• Administrative Duties: Answer phones, take messages, manage the cash drawer, and handle paperwork (e.g., reservation signatures).
• Facility Management: Help with keeping areas clean and orderly, such as the gift shop, pool area, locker room, and gym.
• Promotions & Upselling: Promote resort amenities and upsell when appropriate.
• Support: Assist with pool parties, pool memberships, stocking inventory, and collaborating with housekeeping.

Key Qualifications:

• Proficient computer skills and the ability to use reservation systems..
• Education: High school diploma or equivalent or working toward one.
• Ability to lift/carry/push/pull up to 25lbs and stand for prolonged periods.
• Flexible schedule, including evenings, weekends, and holidays.
• Strong communication and customer service skills.
• Ability to handle conflicts and demonstrate empathy to guests.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Math aptitude and cash handling experience.
• Reconcile daily transactions and financial records
• Eligibility to work in the U.S.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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