Hotel Front Desk Receptionist

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$40,000

Responsibilities:

• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations

• Housekeeping experience would be preferred

About Company

All the grandeur of a country mansion nestled within one of Vermont’s cultural hubs - Welcome to Burlington, VT, and the Blind Tiger. Located in the picturesque Hill District of Burlington, offers your choice of 14 guest rooms as the perfect recipe for relaxation. Traveling for business, visiting Champlain College or the University of Vermont, or escaping for a romantic getaway, we’ve got you covered with all the modern amenities.