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Senior Technical Support Engineer

Addison Group
locationBoston, MA 02298, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Location: Boston, MA (Onsite – 4–5 days/week)

Compensation: $40-52/HR

Type: Contract-to-Hire

Start Date: ASAP (likely November)

Sponsorship: Not authorized

Benefits: Eligible for medical, dental, vision, and 401(k)


We’re working with a well-established streaming and media technology company to hire a seasoned Executive Support Engineer. This is a high-visibility role supporting senior leadership, with a strong focus on A/V systems, cross-platform device support, and calm, confident problem-solving.


This is a backfill for a top-performing engineer who’s being promoted. The ideal candidate is experienced, steady under pressure, and thrives in fast-paced, executive-facing environments.


Key Responsibilities:

  • Provide high-level executive support to senior leadership
  • Manage A/V systems, including Zoom and Cisco conference room equipment
  • Support both MacOS and Windows 10 environments
  • Administer Office 365, Active Directory, InTune, Azure AD, and JAMF
  • Troubleshoot and resolve urgent technical issues with professionalism and discretion

Must-Have Experience:

  • 8–20 years in IT support, with a strong focus on executive support
  • Advanced A/V knowledge, including signal routing
  • Strong proficiency in both Mac and Windows platforms
  • Experience with enterprise tools: Office 365, Active Directory, InTune, Azure AD, JAMF
  • Calm, confident demeanor with excellent communication skills

Nice to Have:

  • Networking experience
  • Experience supporting high-profile executives
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