Job Description
Job DescriptionClosing Shift Lead - Crumbl CookiesSome people wind down at night. You know how to finish strong.Crumbl is looking for a confident, reliable Closing Shift Lead who can keep the energy high, the cookies beautiful, and the team moving in the right direction. You'll take ownership of the evening shift, support your crew through the dinner rush, and make sure the store is clean, stocked, and ready to succeed the next morning.This role is designed for someone who leads by example, stays calm when things get busy, and isn't afraid to jump in wherever help is needed.Pay and ScheduleEarn $17–$21 per hour, including tips.Closing shifts typically run from 4:00 PM to 10:30 PM. Availability on both Friday and Saturday is required, along with dependable, year-round availability.Full-time and part-time opportunities may be available.Full-Time BenefitsEligible full-time team members receive:Two weeks of paid vacationHealth insurance optionsOne guaranteed weekend day off50% off Crumbl productsEmployee referral bonuses of up to $1,00015% tuition discount through Southern New Hampshire UniversityOpportunities for continued leadership development and advancementOwn the CloseAs a Closing Shift Lead, you'll be the person your team looks to for direction, encouragement, and answers. You'll:Lead and motivate the evening crewAssign stations, delegate tasks, and keep the shift on scheduleMaintain excellent cookie quality and presentationSupport baking, decorating, packaging, and guest serviceHandle customer concerns with confidence and professionalismMonitor food safety, cleanliness, and company standardsComplete closing checklists, cash-handling duties, and shift documentationCoordinate cleaning, restocking, and preparation for the next morningCommunicate important updates to store leadershipMake sure the team finishes together-not just at the same timeThe Kind of Leader We're Looking ForGreat leadership isn't about standing back and giving instructions. It's about setting the pace, supporting your people, and stepping in when the team needs you.You may be a great fit if you:Bring dependable, positive energy to every shiftCommunicate clearly and respectfullyCan make decisions and solve problems in the momentHold yourself and others accountableStay organized when the store gets busyKnow how to coach without bringing down the moodTake pride in leaving the store better than you found itAre ready to grow into greater leadership opportunitiesRestaurant or retail leadership experience is helpful, but we're also open to strong team members who are ready to take their first step into management.RequirementsApplicants must be at least 18 years old and have reliable transportation home after closing. This is an active leadership role requiring the ability to stand for extended periods and lift up to 25 pounds.Candidates must be available to work closing shifts from approximately 4:00 PM to 10:30 PM, including both Fridays and Saturdays.Ready to Lead the Night?If you can bring out the best in a team, keep your cool during a rush, and take satisfaction in a close done right, we want to meet you.Apply today and help us make every shift-and every box-a little sweeter.Closing Shift Lead, shift leader, evening supervisor, night manager, team leadership, Crumbl Cookies, bakery leadership, restaurant management, retail management, food service, hospitality, closing shift, evening shift, night shift, weekend availability, Friday availability, Saturday availability, team supervision, employee coaching, staff training, task delegation, shift management, closing duties, cash handling, point of sale, customer service, guest experience, conflict resolution, problem-solving, decision-making, communication, teamwork, accountability, reliability, dependability, punctuality, organization, time management, multitasking, attention to detail, quality control, food safety, sanitation, cleaning, disinfecting, kitchen cleanup, equipment cleaning, inventory, restocking, opening preparation, baking, cookie decorating, dough mixing, food preparation, dessert preparation, bakery production, recipe preparation, measuring ingredients, ovens, kitchen equipment, product presentation, order accuracy, order fulfillment, cashier, workplace safety, shift documentation, closing checklist, leadership development, career advancement, management experience, supervisory experience, entry-level management, crew leader, team lead, bakery supervisor, restaurant supervisor, motivated, professional, positive attitude, energetic, adaptable, efficient, hardworking, responsible, friendly, supportive, coaching, mentoring, high-energy workplace, fast-paced environment, year-round employment, full-time, part-time, reliable transportation, physical stamina, lifting, standing, employee benefits, paid vacation, health insurance, employee discount, referral bonus, tuition discount.