Vice President of Customer Success
Job Description
VP of Customer Success | AI-Driven Runtime Security
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This position is a remote position for candidates based on the East Coast US!
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Series B Hypergrowth!
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We're partnering with one of the most exciting cybersecurity start-up's in the market as they hire their first VP of Customer Success!
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Having raised $100M+ in just three years, this Series B business has established itself as the category creator in Runtime Security, helping enterprise organisations identify and stop real application threats in production — not just manage endless vulnerability alerts.
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Already trusted by several large fortune 500 customers, the company has built exceptional commercial momentum!
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The Customer Success function is already established, but the business is now looking for an experienced leader to take it to the next level. This is an opportunity to inherit a strong foundation while bringing fresh ideas around customer engagement, expansion, renewals, customer advocacy and scaling best practices as the company continues its rapid global growth.
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What you'll be doing:
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- Lead and develop a global team of Customer Success Managers.
- Define and execute the Customer Success strategy across onboarding, adoption, renewals and expansion.
- Build scalable processes, playbooks and customer programmes to support continued hypergrowth.
- Partner closely with Sales, Product and Engineering to maximise customer outcomes.
- Develop executive relationships with enterprise customers and become a trusted advisor.
- Drive world-class retention, customer satisfaction and net revenue retention.
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Ideal candidates will have the following:
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- Experience establishing or re-establishing CS functions from early stages within the world of cyber security.
- Team management experience.
- Ability to review processes and make high-impact changes.
- Willingness to still be customer facing and drive C-level conversations.
- A technical background prior to moving into customer success!
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Hit apply to find out more!