Job Description
Job DescriptionPlumbing Technician and Sales
Division: Plumbing
Location: Chicopee, MA
Reports To: Plumbing Manager
Work Schedule: Monday – Friday, 5 days per week
Employment Status: Full-TimePay: $20-25/ hour plus commission
About us:
Yankee Home is one of the most recognized and highly rated home remodeling companies in the Northeast, with a reputation built on integrity, quality craftsmanship, and unmatched customer service. With offices in Chicopee, MA and Albany, NY, we specialize in bath and shower remodeling, window replacements, and door installations. At Yankee Home, we believe in doing things the right way — every time — and creating long-term career opportunities for our team.
As Always, "Never Cattywampus!"
Position Overview:
The Plumbing Sales Technician is responsible for quoting, selling, and installing plumbing projects for customers. This role requires a balance of technical expertise, sales ability, and customer service to ensure high-quality service and customer satisfaction. Additionally, the employee is responsible for invoicing customers and collecting payments.
Primary Responsibilities:
Installation & Service:
- Perform basic plumbing installations and repairs according to industry standards and company guidelines.
- Ensure work is completed efficiently, safely, and in compliance with Massachusetts plumbing codes.
- Troubleshoot plumbing issues and provide solutions to customers.
Sales & Quoting:
- Assess customer plumbing needs and provide accurate project quotes.
- Effectively communicate project details, pricing, and benefits to customers to secure sales.
- Follow up on leads and customer inquiries to generate sales opportunities.
Administrative & Compliance Duties:
- Invoice customers promptly and ensure timely payment collection.
- Adhere to the material purchase policy when procuring plumbing materials.
- Clock in and out for each shift to track hours worked.
Qualifications & Requirements:
- Must have a valid driver’s license with a driving record deemed acceptable by company insurance carriers.
- Experience in plumbing installation is required to be considered for this position.
- Prior experience working for a plumbing company, providing professional plumbing installation services (Preferred)
- Plumbing degree, 3 year apprenticeship, or equivalent experience.
- Customer service, and sales experience is preferred.
- Strong customer service and communication skills.
- Ability to provide accurate project quotes and close sales.
- Proficiency in invoicing and payment collection.
- Ability to follow company policies, including the material purchase policy.
- Reliable transportation to job sites as required.
Physical Requirements:
- Ability to lift and carry heavy materials and equipment
- Comfortable working in various conditions, including confined spaces and outdoor environments.
- Ability to stand, kneel, and perform physical labor throughout the workday.
Work Environment:
- Work is primarily performed at customer locations and job sites.
- Some administrative work may be required for quoting, invoicing, and payment collection.
Requirements
Must have a valid driver’s license with a driving record deemed acceptable by company insurance carriers.
- Prior experience working for a plumbing company, providing professional plumbing installation services
- Plumbing degree, 3 year apprenticeship, or equivalent experience.
- Customer service, and sales experience is preferred.
- Ability to provide accurate project quotes and close sales.
Benefits
- Sales Commission
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- 6 paid company holidays!
- Bonus day off on your birthday!
- Referral program
Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.