Job Description
Job DescriptionJob Title: IT Technician 2
About the Company:
We're a Managed Service Provider dedicated to keeping our clients' technology reliable, protected, and aligned with their business goals. Our mission is to deliver proactive IT solutions that prevent problems before they disrupt operations. We partner closely with clients to strengthen their networks, safeguard their data, and empower their teams to work confidently and efficiently. Guided by our core values--Teamwork, Always Improving, Do the Right Thing, Be Positive, and Deliver a Great Experience--we strive to be a trusted extension of every client's business.This role is ideal for someone who takes pride in doing great work and wants to grow with a company that values reliability, teamwork, and integrity. You'll earn a competitive salary with profit sharing, enjoy paid holidays and PTO, and have access to a company-matching IRA and health benefits. You'll also have use of a company car for client visits and the opportunity to work with a skilled, supportive team that's focused on doing things the right way. Most importantly, you'll build real expertise and long-term career stability not just another job, but a place where your effort and professionalism truly matter.
Our company is guided by core values that shape how we work together and serve our clients. We believe in:
- Teamwork, supporting each other to solve problems efficiently and share knowledge.
- Always Improving drives us to learn, adapt, and refine our processes to deliver better outcomes.
- We strive to Do the Right Thing, making ethical choices and acting with integrity in every client interaction.
- Be Positive encourages a constructive, solution-oriented mindset
- Deliver a Great Experience reminds us that client satisfaction and trust are at the heart of everything we do. These principles ensure we operate cohesively, stay aligned on our mission, and achieve shared business goals.
IT Technician 2 Benefits:
Joining our team means you will enjoy a wide range of benefits designed to support your personal and professional well-being
- Compensation starting at $75,000 - $95,000
- Quarterly Profit Sharing bonuses based on company success & your contributions
- Use of a company car for client visits
- 18 Days PTO
- 9 Paid U.S. Holidays per year
- Retirement Savings - Simple IRA w/ company match up to 3%
- Self-funded Aflac insurance for vision, dental, etc
- Medical insurance - several options to choose from w/ 50% employer contribution for individual and family
- Ongoing training & development - certification support available for job-related skills
IT Technician 2 Responsibilities:
Our IT Technician 2 position offers an ideal mix of in-office and fieldwork duties, ensuring no two days are ever the same.
- Splitting your time between in-office help desk support and onsite client visits.
- Troubleshooting user issues, managing tickets, and maintaining systems through our RMM and PSA platforms.
- Installing, upgrading, and supporting workstations, network equipment, and other IT infrastructure in the field.
- Assisting with the onboarding of new managed service clients and ensuring systems are configured and documented properly.
- Collaborating closely with teammates to deliver responsive, high-quality service that keeps clients running smoothly.
- Maintaining clear, consistent documentation to improve efficiency, collaboration, and the overall quality of service delivery across the team.
Required Experience & Skills:
To excel in this role, you should possess the following experience and skills, which will enable you to handle the diverse responsibilities of the position effectively.
- Senior experience level in IT support
- GED level education
- Proficiency in system monitoring and preventive maintenance
- Experience in system documentation and knowledge sharing
- Strong analytical and problem-solving skills
- Good at field service completion and quality assessments
Additional Qualifications:
Beyond the basics, there are additional qualifications that would make you a more competitive candidate and contribute to your overall success in this position.
- Ability to perform tickets resolution and role-based response times
- Proactive identification and resolution of issues before they lead to downtime
- Focus on positive client onboarding ensuring long-term reliability and data protection
- Commitment to grow in a company that values reliability, teamwork, and integrity
- Drive to improve processes and deliver better outcomes