Collections Specialist

Job Description

Urgent - Start Monday, 9/28

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Collections / Accounts Receivable

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Temporary, estimated duration 2-3 weeks

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On-site in West Bridgewater, MA

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$30-35/hr pay rate depending on related experience

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Qualifications

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• 2+ years of experience in accounts receivable and/or collections

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• Proven experience managing customer accounts and collecting past-due balances.

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• Strong understanding of AR aging, collections processes, cash application, account reconciliation, and dispute resolution.

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• Experience working with ERP systems required; NetSuite experience preferred.

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Responsibilities

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Collections & Accounts Receivable Operations

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• Manage assigned customer accounts (businesses and individuals) and proactively collect outstanding receivables to support timely cash flow.

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• Monitor AR aging, prioritize past-due accounts, and conduct consistent collection follow-up through phone, email, and other customer communication channels.

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• Contact customers regarding overdue invoices, payment status, account balances, and payment commitments.

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• Document collection activities, customer communications, promises to pay, and account resolutions within the ERP system.

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• Apply customer payments accurately and timely, including researching and resolving unapplied or misapplied cash.

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• Investigate short pays, deductions, credit memos, pricing discrepancies, billing issues, and other account variances.

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• Escalate delinquent, disputed, or high-risk accounts as appropriate and partner with internal teams to drive resolution.

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• Maintain accurate customer account records, including billing information, payment terms, tax setup, and collection notes.

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• Support customer credit reviews and assist with credit limit and payment-term decisions.

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Reconciliation & Financial Support

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• Reconcile customer accounts and research discrepancies between customer balances, invoices, payments, credits, and the general ledger.

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• Prepare AR documentation and support month-end close activities, including aging, cash application, reconciliations, and account analysis.

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• Partner with Accounting leadership to ensure AR balances are accurate, complete, and up to date.

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• Assist with resolving long-outstanding balances and identifying root causes of recurring account discrepancies.

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• Support internal and external audit requests related to accounts receivable, collections, cash receipts, and customer accounts.

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• Assist with financial reporting and analysis related to receivables, collections, and cash flow.

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Collections Reporting & Process Improvement

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• Prepare and analyze AR aging reports to identify collection priorities, delinquency trends, and potential credit risks.

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• Track key collections metrics, including aging, past-due balances, collection effectiveness, DSO, cash collections, and unapplied cash.

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• Maintain accurate collection forecasts and communicate expected cash receipts to management when required.

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• Develop and maintain collection procedures, workflows, and standard operating procedures.

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• Support implementation of systems, tools, and process improvements designed to increase efficiency, reduce past-due balances, and improve reporting accuracy.

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• Analyze recurring collection issues and recommend solutions to reduce future delinquencies and billing disputes.

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Cross-Functional Collaboration

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• Partner closely with Sales, Customer Service, Billing, Finance, and Accounting teams to resolve customer account issues and accelerate payment.

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• Investigate and resolve billing disputes, invoice discrepancies, pricing issues, and customer inquiries that may delay payment.

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• Communicate professionally and effectively with customers regarding outstanding balances, invoices, payment expectations, and account status.

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• Build positive customer relationships while maintaining firm and consistent collection practices.

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• Escalate significant credit, collection, or customer account risks to appropriate leadership.

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• Support additional accounting and finance projects as needed.

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