Job Description
Job Description
IT Support Specialist
We’re seeking a skilled IT Support Specialist to join a dynamic team, providing both hands-on and remote technical assistance.
Key Responsibilities:
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Deliver 60% in-person and 40% remote (phone, email, chat) support.
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Rotate into a weekly 8-hour help desk shift handling tickets.
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Resolve Level I incidents and escalate complex issues.
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Troubleshoot hardware, software, and network problems.
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Ensure issues are properly documented and resolved.
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Collaborate with IT teams across security, infrastructure, and applications.
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Follow and enforce IT security policies and procedures.
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Contribute to the internal knowledge base.
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Support ongoing service improvement efforts.
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Handle multiple support tasks and projects efficiently.
Position Details:
This is a six-month contract-to-hire role supporting multiple office locations (Westborough, Holliston, Millbury, and Auburn), with occasional travel required. Some on-call, weekend work, and 3-5 hours of overtime per week may be necessary.
Benefits:
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Competitive compensation
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Retirement plan with employer match
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Medical, dental, vision, and disability coverage
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Additional voluntary benefits, including FSAs
Requirements:
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1+ years of IT support experience (or 2+ years without a degree/certification)
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Proficiency in Windows, Microsoft Office, Active Directory, and networking
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Experience with PC imaging, email security tools, and encryption validation
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Strong customer service, documentation, and troubleshooting skills
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Ability to work flexible hours, be on call, and handle occasional weekend projects
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Valid driver’s license, reliable vehicle, and clean driving record
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Comfortable using a personal phone for work calls/texts
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Must pass a background check and drug test (excluding marijuana)