Job Description
Job Description
Accounts Receivable Support Representative
Location: Framingham, MA 01702 (100% onsite)
Pay Rate: $22.23/hour
Contract Length: 5.5 months with potential for conversion based on performance
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
The Fountain Group is hiring for a prominent client in Framingham, MA for an Accounts Receivable Support Representative opportunity. This is a great opportunity for an entry-level professional looking to build a career in Accounts Receivable, Credit, and Collections.
We are seeking detail-oriented candidates with strong customer service skills who are interested in growing within an accounting/finance environment. Candidates with prior Accounts Receivable experience are preferred, but individuals coming from customer-facing backgrounds such as call centers, hospitality, restaurants, or customer support roles are encouraged to apply.
Responsibilities:
- Support daily Accounts Receivable operations and collection activities
- Follow up with customers regarding outstanding balances and payment status
- Collect cash on open Accounts Receivable accounts while maintaining positive customer relationships
- Research AR issues and reconcile payment discrepancies
- Resolve billing and invoice-related questions
- Partner with internal teams to address customer account issues and improve processes
- Escalate complex issues to leadership when needed
- Assist with credit reviews, account escalations, and other AR-related activities
- Provide customer statements, reports, and account updates
- Conduct root cause analysis on customer payment issues
- Communicate with customer Accounts Payable teams, including supervisors and managers
- Support payment plans and resolution efforts for past-due balances
Qualifications:
- 0-2 years of experience in Accounts Receivable, Credit & Collections, Accounting, or a related field
- Associate’s or Bachelor’s degree preferred, or relevant work experience
- Customer-facing experience required (Call Center, Hospitality, Restaurant, Retail, etc. welcome)
- Strong interest in developing a career in Accounts Receivable
- Basic to intermediate Microsoft Excel skills
- Proficiency with Microsoft Office Suite and O365
- Experience with ERP systems such as Oracle or SAP preferred
- Familiarity with collection software (Webcollect, GetPaid, or similar) preferred
- Understanding of basic accounting principles and credit management processes
- Knowledge of billing and invoicing processes preferred
- Strong written and verbal communication skills
- Excellent organization, time management, and problem-solving abilities
Ideal Candidate:
- Detail-oriented and organized
- Comfortable communicating with customers regarding payments and account issues
- Able to research problems and identify solutions
- Interested in building experience in finance, accounting, credit, or collections
- Local candidate with a manageable commute to the Framingham office preferred
This is an onsite position in Framingham, MA. Immediate opportunities are available with upcoming training classes.