Maintenance Technician - Warranty

Job Description

Job Description

Maintenance Technician - Warranty

Location: North Shore Area and Southern New Hampshire
Company: The Procopio Companies – Real Estate, Development, and Construction Management

At TPC, we believe that great service doesn’t stop at the front desk—it extends to every corner of the home. As part of our mission to deliver an elevated living experience, we are redefining what it means to provide hospitality-driven property maintenance.

The Maintenance Tech-Warranty plays a critical role in ensuring homeowner satisfaction and protecting the company’s reputation by managing all post-construction warranty requests. This role involves triaging inbound warranty claims, executing necessary repairs, and coordinating subcontractors for larger warranty issues—all while maintaining quality standards and timely communication with homeowners. By effectively managing warranty resolutions, this position helps minimize costs, prevent recurring issues, and enhance the overall homeowner experience.

What You'll Do as the Maintenance Technician - Warranty

• Log and track all incoming warranty requests, ensuring accurate documentation.
• Respond to homeowners promptly, setting clear expectations on resolution timelines.
• Assess warranty claims to determine if they fall under warranty coverage or are homeowner responsibilities.
• Make on-the-spot decisions about warranty coverage to avoid unnecessary costs.
• Balance time between fieldwork and administrative tasks to maintain efficiency.
• Proactively manage workload to ensure timely completion of warranty claims.
• Evaluate the urgency and severity of each issue, prioritizing repairs accordingly.
• Personally handle minor warranty repairs in the field to ensure fast resolution.
• Determine when subcontractors are required for repairs and coordinate their involvement.
• Maintain a stock of essential materials and tools to handle common warranty issues efficiently.
• Communicate clearly and professionally with homeowners regarding repair timelines and next steps.
• Manage expectations by explaining what is and isn’t covered under the warranty.
• Provide homeowners with guidance on proper home maintenance to prevent future issues.
• Resolve concerns efficiently while maintaining a positive homeowner experience
• Ensure all warranty repairs meet company quality standards before signing off on completion.
• Identify recurring warranty issues and provide feedback to the construction team to improve build quality.
• Maintain detailed records of warranty claims, resolutions, and contractor performance.
• Report trends and key warranty metrics to leadership to support process improvements

Who You Are

• You’re a hands-on problem solver who enjoys creating well-maintained, high-functioning spaces.
• You’re equally comfortable fixing a leaking sink and talking to a resident about their repair—with empathy, clarity, and respect.
• You take immense pride in your craftsmanship, and you won’t walk away from a job until it’s done right.
• You’re organized, proactive, and able to manage your own schedule without needing constant direction.
• You believe that service is just as important as skill, and you know how to make people feel cared for—even during a repair.
• You’re dependable, honest, and bring positive energy to the team—even when it’s busy or things go wrong.

What We Offer

• A supportive, team-first culture where your work is appreciated by residents and recognized by leadership.
• A chance to grow with a company that’s redefining what property management should feel like.
• Competitive compensation, full benefits, and paid time off.
• Training, tools, and resources to help you succeed and develop your skills.
• A mission-driven company focused on building meaningful human connections through extraordinary spaces.

If you believe service starts with a job well done—and ends with someone smiling at the result—we’d love to meet you.

Apply now and help us bring five-star living to life, one home at a time.