Job Description
Job DescriptionAurigo Masterworks
Location- Dallas TX, Wilmington DE
Primary Skillset Required :
" Knowledge of Aurigo Masterworks, .Net and SQL
" Experience in Level 2 (L2) application support, including incident analysis, troubleshooting, issue resolution, and user support
" Proficiency in ServiceNow for incident, request, and ticket lifecycle management, including tracking, prioritization, and status updates
" Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) for reporting, documentation, communication, and data analysis
"
Encompasses all Client business areas with a particular focus on the capital portfolio
" Ability to coordinate effectively with business users, support teams, and vendors to resolve operational and application-related issues
" Strong analytical, problem-solving, and communication skills with a customer-focused approach
" Experience in managing multiple support activities and ensuring timely resolution within defined service levels
Soft Skills required:
" Problem-solving
" Communication
" Availability
Flexibility
" Ownership
Accountability
" Incident/Crisis Management
" Customer Focus
Job Description
" Suppor end-to-end solution for project, program and portfolio management
" Ability to integrate with adjacent business processes including procurement, annual capital budget submission, and accounting, etc
" Expertise in integrating with core enterprise financial applications
" Prior production support experience on Masterworks
" Monitor and manage integration jobs, including daily, weekly, and monthly scheduled processes
" Coordinate with EPPM Business Support and end users to investigate and resolve project-related issues
" Liaise with EPPM Business Support and vendors to implement data changes and fulfill service requests
" Act as the point of coordination between Client teams to troubleshoot and resolve integration-related issues
" Collaborate with EPPM Business Support and vendors to address report-related issues and enhancements
" Assist users with Masterworks access issues and provide guidance on submitting appropriate access requests
" Maintain and update incident status in the tracking system, ensuring timely and accurate communication of progress